Manager, Client Services

Who We Are:

SiriusXM and its brands (Pandora, SiriusXM Media, AdsWizz, Simplecast, and SiriusXM Connect) are leading a new era of audio entertainment and services by delivering the most compelling subscription and ad-supported audio entertainment experience for listeners -- in the car, at home, and anywhere on the go with connected devices. Our vision is to shape the future of audio, where everyone can be effortlessly connected to the voices, stories and music they love wherever they are.

This is the place where a diverse group of emerging talent and legends alike come to share authentic and purposeful songs, stories, sounds and insights through some of the best programming and technology in the world. Our critically-acclaimed, industry-leading audio entertainment encompasses music, sports, comedy, news, talk, live events, and podcasting. No matter their individual role, each of our employees plays a vital part in bringing SiriusXM's vision to life every day.

SiriusXM Media is the gateway for marketers to the largest digital audio advertising ecosystem in North America. As the combined advertising revenue organization of Sirius XM Holdings Inc., SiriusXM Media spans across leading owned and operated audio platforms Pandora and SiriusXM; innovative ad tech solutions powered by AdsWizz; sonic creative consultancy Studio Resonate; and an extended content network featuring exclusive monetization agreements with Audiochuck, NBCUniversal, SoundCloud, and many more. Reaching more than 150 million listeners each month, SiriusXM Media delivers audiences the tailored brand experiences they crave while putting creators first, making it easy for every marketer to produce, plan, buy and measure across its entire audio universe.

How you'll make an impact:

The Client Services Manager will manage a team of client services professionals responsible for seamless campaign execution and high-level client service for advertisers and agencies. The right individual will be a key contributor in the Client Services team and responsible for managing individual contributors, helping ensure accuracy in the execution and maintenance of campaigns, providing guidance on strategic projects, and making decisions. Strong performance management skills and partnership with sales to drive revenue goals is required. This individual will be asked to direct and participate in strategic projects that impact and influence the Pandora and larger SXM services roadmap.

What you'll do:

• Facilitates information flow up, down and cross-stream; Makes sure the right people get the right information at the right time
• Expertly team with direct reports to provide best in class account management across direct, programmatic, performance and broadcast business lines
• Reviews creative assets and provides guidance to clients on requirements to meet Pandora standards
• Interprets Pandora Advertising Guidelines and makes exception/approval decisions
• Manages internal approvals and contract reviews
• Provides overflow support for team
• Identifies inefficiencies and provides well-considered solutions with analytical rigor
• Participates in strategic projects that impact and influence the Pandora services roadmap
• Effectively delegates appropriate projects throughout organization
• Interacts with Finance department in regard to billing requests/issues
• Acts as a business partner with sales leadership to drive revenue goals
• Cultivates positive business relationships with clients and sales, sales development, sales research, graphic design and technical teams
• Provides leadership and manages team members while fostering career development conversations
• Assists with internal strategic initiatives such as vetting out new processes and systems
• Influences decisions within Client Services and across the broader organization
• Represents client services in cross functional business initiatives
• Removes barriers for team members by working cross functionally to solve complex issues on custom campaign elements
  

What you'll need:

• 4 years' experience in digital/radio advertising operations
• Previous functional account manager experience
• Knowledge of the interactive advertising marketplace
• Prior experience with Performance Campaign Management, Programmatic Campaign Management, and Radio broadcast Campaign Management
• Experience hiring, managing, and training a team preferred
• Exceptional written/verbal communication skills; polished and professional demeanor
• Self-motivated, driven, organized, detail oriented, able to multitask, prioritize and excel in a fast-paced, entrepreneurial environment
• Strong work ethic; desire to work in an entrepreneurial environment with solutions-oriented approach
• Exercises independent judgment, methods and techniques and evaluation criteria for obtaining results
• Absorbs stress, deals with ambiguity and calmly leads under pressure
• Has maturity in judgment to channel ideas given broader context and application
• Thorough knowledge of MS-Office Suite (Word, Excel, PowerPoint, Access).
• Must have legal right to work in the U.S.

Our goal at SiriusXM is to provide and maintain a work environment that fosters mutual respect, professionalism and cooperation. SiriusXM is an equal opportunity employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, national origin, ancestry, alienage or citizenship status, age, disability or handicap, sex, gender identity, marital status, familial status, veteran status, sexual orientation or any other characteristic protected by applicable federal, state or local laws.

The requirements and duties described above may be modified or waived by the Company in its sole discretion without notice.