Business Analyst II - Hybrid - Oakbrook Terrace, IL

Participate in the following activities related to the Software Development Life Cycle.

Essential Functions and Responsibilities

% of time

(must total to 100%)

Description of Duty

45%

1. Business Requirements Gathering:

• Lead requirements gathering meetings and facilitate discussions with stakeholders.
• Document business and system requirements using industry-standard analysis and documentation techniques.
• Review and synthesize existing system and process documentation to identify gaps and improvements.

10%

Systems Design:

• Provide input to systems design based on business requirements and technical feasibility.

• Create and update system specifications to align with business objectives.

10%

Testing:

• Actively participate in system testing, executing test cases, and validating results to ensure system functionality meets business requirements.
• Prepare and manage test data, ensuring comprehensive coverage of various use cases and scenarios.
• Identify, document, and track defects, working closely with development teams for resolution. Coordinate and lead User Acceptance Testing (UAT), working with business users to validate system performance and usability.

10%

User Training:

• Assist in developing and delivery of User Training

5%

Implementation:

• Assist in the preparation of implementation plans as required by Project Management
• Participate in implementation activities as required by Project Management

15%

Support:

• Assist in issue identification, tracking, and troubleshooting efforts as required by Project Management and/ or Support Management; with direction, act as "go-to" resource for Production concerns.

5%

Risk & Compliance:

• Adhere to audit policies and procedures as dictated by SOX, SAS70, and other company-wide and departmental controls.
• Assist Project Management and in identifying areas of potential business risk.
• Promote excellence in quality and customer service through work performed individually as well as within the department.

Qualifications and preferred skills (Qualifications, Skills, Education or Certification Requirements, etc.)

Education/Certification Requirements

• Either:
  • Bachelor's degree in related discipline and/or appropriate certifications, OR
  • 5 years' experience with business processes within or similar to those in place at Sirva

Qualifications and Experience Requirements

• At least 3 years in a technical environment doing business analysis OR
• 5 years of experience with business processes within or like those in place at Sirva
• Experience with Azure DevOps, including Backlogs and Test Plans, for requirements tracking and bug logging.
• Experience with project software including Visio and MS Project is a plus.
• Excellent interpersonal, verbal/written communication, and organizational skills are required
• Knowledge and experience in either:
  • Requirements gathering and functional system design OR
  • Business processes within or like those in place at Sirva & moving industry
• Ability to work in technical environments
• Ability to work on a team with:
  • Business Subject Matter Experts and Sponsors
  • IT Development Team Members (Project Managers, other Business Analysts, IT developers)
• Must be system-oriented, enjoy work with new tools and be a self-motivated learner

WHAT SIRVA OFFERS

• Competitive salary and incentive plans
• Workplace flexibility for a balanced work/life approach
• Comprehensive benefits packages and wellness program
• Generous company-paid vacation days and holiday time
• Challenging, collaborative, diverse corporate culture