What are the responsibilities and job description for the Service Coordinator position at SISSCO Material Handling?
Company Overview
SISSCO Material Handling has been a leader in the material handling equipment industry since 1972, specializing in the design, fabrication, and installation of overhead cranes and hoists. As an Executive Member of the Crane Manufacturers Association of America (CMAA), we are committed to adhering to the highest safety standards while providing exceptional service through our extensive technician force.
Summary
We are seeking a highly organized and customer-focused Service Coordinator to join our team. The Service Coordinator will play a vital role in the daily operations of the service department, acting as a key point of contact for customers and ensuring seamless coordination of inspections and repairs. This position requires excellent communication skills, proficiency in Microsoft applications, and the ability to thrive in a dynamic environment.
Responsibilities
- Coordinate and schedule inspections and repairs for overhead cranes and related equipment in collaboration with customers, supervisors and technicians.
- Maintain and monitor inspection renewal dates, ensuring timely follow-ups and renewals.
- Manage and track open work orders for the service department to ensure timely completion.
- Oversee the post-inspection repair process, including generating repair quotes, coordinating schedules, and updating customers on progress.
- Serve as the primary point of contact for customers, providing updates, addressing inquiries, and resolving any scheduling or service-related issues.
- Maintain accurate records and data within Microsoft Dynamics 365 and other relevant systems.
- Generate reports and summaries as needed using Microsoft Excel, Word, and other tools.
- Collaborate with the service team and other departments to ensure efficient workflow and customer satisfaction.
Qualifications
- Proficiency in Microsoft Excel, Outlook, Word, and Dynamics 365.
- Strong communication and interpersonal skills to effectively interact with customers and team members.
- Exceptional organizational and multitasking abilities to manage multiple priorities and deadlines in a fluid environment.
- Detail-oriented mindset with a commitment to accuracy and follow-through.
- Previous experience in a customer service, scheduling, or administrative role is preferred.
- Familiarity with overhead crane systems or material handling equipment is a plus but not required.
Ideal Candidate Attributes:
- Adaptable and able to thrive in a fast-paced and ever-changing work environment.
- Problem solver with a proactive approach to addressing customer and operational challenges.
- Team player with a collaborative attitude and willingness to contribute to the success of the department.
Job Type: Full-time
Pay: $50,000.00 - $80,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
Work Location: In person
Salary : $50,000 - $80,000
