Senior Production Engineer

Description

Site Impact specializes in multi-channel direct marketing services. Our goal is to drive results for our clients, build a dynamic company culture, and make an IMPACT!

In a marketplace that has proven challenging for many companies, Site Impact has thrived and remained one of the leading providers of data and marketing resources. As we continue to grow and enhance our product offerings, our once small family has evolved into a diverse team of professionals who play a key role in our ongoing success.

We have been named one of the Best Companies to Work for by Florida Trend Magazine and a Top Workplace by the Sun-Sentinel. We value collaboration, innovation, and a keen focus on excellence in all we do.

Qualifications

· Passionate about creating reliable, scalable production environments.

· Thrives in high-pressure, client-facing situations

· Evaluates and delivers rapid resolution of production issues.

· Believes in collaboration between Product, Technology, and Operations teams.

· Enjoys working with people. Can partner well between Product, Technology, and Digital Media teams.

· Excellent verbal and written communication skills; comfortable presenting solutions to both technical and non-technical stakeholders.

· Strong problem-solving skills with a proactive approach to mitigating future issues

Responsibilities

· Incident Triage: Serve as the primary point of contact for incoming alerts and tickets, rapidly diagnosing issues in OMS, Counts, EMP, ECS, or related systems.

· Hotfix Deployment: Coordinate with Engineer Director and development teams to deploy production hotfixes, ensuring minimal disruption.

· Root-Cause Analysis: Investigate and document incidents, providing immediate resolutions and recommendations to prevent recurrence.

· Collaboration: Communicate effectively with clients, product teams, QA, and other technology staff to expedite solutions and maintain transparency.

· Process Improvement: Contribute to the development of runbooks, SOPs, and documentation to streamline production operations.

· On-Call Rotation: Participate in on-call schedules, responding to after-hours incidents as needed.

Required Experience

· 5 years of experience in Production Engineering, DevOps, or a similar role.

· Proven ability to troubleshoot web application stacks

o Angular, Node.js, React.js, Vue.js

o At least 2 years of experience with PHP MVC frameworks (Codeigniter, Laravel, Symphony, Yii, etc)

o MySQL/MariaDB

· Working knowledge of cloud platforms (GCP, AWS) and container orchestration (Kubernetes).

· Proficiency in incident management and root-cause analysis in distributed systems.

· Familiarity with monitoring tools (e.g., Datadog, ELK, PagerDuty), logging, and alerting best practices.

· Experience with version control systems (Git) and CI/CD processes.

· Basic scripting abilities (Bash, Python) for automating routine tasks.

Preferred Experience

· Bachelor’s degree in Computer Science, Information Systems, or related field.

· Exposure to digital marketing or ESP (Email Service Provider) platforms.

· Experience optimizing performance in high-traffic, data-intensive environments.

· Knowledge of Infrastructure as Code (Terraform) and advanced cloud services (BigQuery, Dataflow).

· Experience implementing ITIL or other service management frameworks.

Benefits

· Medical, Dental & Vision Insurance

· Voluntary Life Insurance and AD&D

· Voluntary Long-Term Disability Insurance

· Domestic Partner Benefits

· Flexible Spending Account (Medical & Dependent Care)

· Unlimited Paid Time Off

· Paid Holidays

· 401k Plan Option plus match

· Monthly Employee Awards & Recognition

· Company-Sponsored Team Events

· Business Casual Dress