What are the responsibilities and job description for the Customer Service Representative II (Remote Work)- 1st shift position at SITE Staffing Inc.?
1st Shift : 8am to 5pm Monday through Friday
Pay : $19 / hour
Job Summary :
This vital position will function as a key contact and liaison for customers and is responsible for all aspects of the order management experience, providing timely courteous service to achieve first-class customer satisfaction.
Primary Responsibilities :
Accurately enter customer orders into the system and validate all order details to ensure
completeness and accuracy.
Perform order validation and exception resolution such as pricing issues.
Handle any order-related issues or customer complaints promptly and efficiently.
Keep accurate records of all orders, including purchase orders and order confirmations.
To work as part of a team and deliver quality results by interacting with the customer and
providing exceptional service.
Order monitoring, credits / cancellations and purchase order revisions
Follow established policies & procedures as laid out in SOP’s and other relevant process
documents.
Work closely with sales, logistics, and finance teams to ensure seamless order processing.
Responsible for handling inbound customer calls / emails relating to orders, products, and
services.
Required Qualifications :
High school diploma or equivalent.
2 years in order management, customer service or related field
Familiarity with order processing systems and software, such as SAP, Oracle or CRM
Patience, empathy, and professionalism
Good communication abilities, including written and verbal
Good problem-solving skills
High degree of accuracy and attention to detail.
Preferred Qualifications :
Background in supply chain, retail or manufacturing field a plus
Keep a pulse on the job market with advanced job matching technology.
If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution.
Compensation Planning
Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right.
Surveys & Data Sets
What is the career path for a Customer Service Representative II (Remote Work)- 1st shift?
Sign up to receive alerts about other jobs on the Customer Service Representative II (Remote Work)- 1st shift career path by checking the boxes next to the positions that interest you.
Not the job you're looking for? Here are some other Customer Service Representative II (Remote Work)- 1st shift jobs in the Menomonee Falls, WI area that may be a better fit.
We don't have any other Customer Service Representative II (Remote Work)- 1st shift jobs in the Menomonee Falls, WI area right now.
