What are the responsibilities and job description for the Technical Product Support Specialist position at SITECH?
TEAM UP WITH US!
The Technical Product Support Specialist is responsible for-depth demonstrations, training and operational support for technical solutions related to site positioning systems. This position will also be a responsible for providing professional services solutions for our customers.
DO YOU HAVE WHAT IT TAKES?
WHAT YOU'LL DO
- Maintain Subject Matter Expert (SME) level knowledge of UAV & Photogrammetry application
- Develop and demonstrate strong communication skills with end user customers, internal sales resources, external sales resources, and internal product support resources.
- Develop and demonstrate the skills necessary to support the assigned technologies.
- Train internal personnel on the assigned technologies.
- Train end user customers on the assigned technologies.
- Responsible for delivery of training & education for Total Station & UTS
- Assist with our ability to run Trimble machine control on competitive infrastructure
- Identify, troubleshoot and escalate/resolve uncommon hardware and software issues from team members and/or customers.
- Provide customer relationship management, prospecting and lead development activities in support of business development, sales growth and customer satisfaction.
- Develop quotations and present configurations / proposals to customers for potential sales.
- Maintain Subject Matter Expert (SME) level knowledge of UAV & Photogrammetry application
WHAT YOU'LL NEED
- Bachelor's degree (B. A.) from four-year college or university; or five to ten years related experience and/or training; or equivalent combination of education and experience in a technology related field.
- Excellent written and oral communication skills. The ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. The ability to write reports, business correspondence, and procedure manuals, effectively communicate technical information and respond to questions from groups of managers, clients, and customers.
- The ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
- Mathematic skills: The ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume, and apply concepts of basic algebra and geometry.
WHY WORK WITH US?
- We like to take care of business and have fun doing it!
- We offer health, dental, vision, life, and more as a comprehensive benefits package.
- Don’t you want to work with awesome people?
IMPORTANT INFORMATION
While performing the duties of this job, the employee is regularly required to sit, talk or hear.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate.
Required travel up to 10%.
This position is not considered a safety sensitive position.
The Job description is subject to change by the employer as the needs of the employer and requirements of the job change.
EEO/AA