Medical Office Coordinator

The occupant of this position manages, supervises and coordinates the Department of Surgery's clinic reception areas.

I. Administrative 75%
A. Ensures the efficient and timely performance of staff; assigning, directing and evaluating their work.
B. Monitors quality of work and services with regards for accuracy and performance improvement.
C. Orients and trains staff.
D. Establishes daily priorities in the clinics according to workload and patient volume. Develops, implements, and supervises clinic systems and procedures that ensure smooth, efficient, high quality functioning/operations.
E. Counsels and provides personal assistance to patients regarding account status, financial policies and procedures.
F. Provides support to providers, nurses, and patients to ensure quality and efficient patient processing and care. Keeps physicians abreast of special problem or needs of the patients.
G. Provides justification and estimates for use of budgeted funds.
H. Ensures implementation of departmental rules, policies and procedures; recommends revisions.
I. Performs duties related to human resources in accordance to policy for clinic employees with assigned direct supervision. Approves schedules, performance evaluations, interviews, hires, terminations and implements corrective action as needed.
J. Interprets and explains billing, hospital, and/or departmental policies and procedures to patients, staff and providers.
K. Compiles and organizes data related to clinic activities into reports, as well as analyzes clinic activity reports.
L. Serves as liaison within the Department of Surgery, as well as other Departments within the School as it relates to the reception area.
M. Serves on Department committees and School-wide committees as a resource for implementing new procedures.

II. Clinic Operations 25%
A. Directs and participates in staff meeting and/or conferences as requested.
B. Ensures clinic areas are organized, clean, and neat and professional.
C. Ensures excellent public relations by all employees in the clinics. Ensures patient's needs are met and treated with respect. Complies with Patient's Rights Laws.
D. Ensures clinic office equipment is functioning properly and has repairs completed as needed.
E. Responsible for space utilization in the waiting rooms.
F. Handles and/or directs business correspondence for clinics.
G. Consults Administrators with concerns and recommends corrective actions or solutions.
H. Performs other duties as assigned.

If you require assistance, please contact the Office of Human Resources at hrrecruitment@siumed.edu or call 217-545-0223 Monday through Friday, 8:00am-4:30pm.

The mission of Southern Illinois University School of Medicine is to optimize the health of the people of central and southern Illinois through education, patient care, research and service to the community.

The SIU School of Medicine Annual Security Report is available online at https://www.siumed.edu/police-security. This report contains policy statements and crime statistics for Southern Illinois University School of Medicine in Springfield, IL. This report is published in compliance with Federal Law titled the
"Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act."

Southern Illinois University School of Medicine is an Affirmative Action/Equal Opportunity employer who provides equal employment and educational opportunities for all qualified persons without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, protected veteran status or marital status in accordance with local, state and federal law.

Pre-employment background screenings required.