What are the responsibilities and job description for the IT Support Tech position at Six Flags Over Texas?
What You Will Be Doing :
Provide technical support to resort guests and staff in a positive and professional manner
Deploy, install, support, and maintain all IT systems and equipment including computer hardware, software, network, phone, audio-video, point of sale systems, ticketing, and hospitality software
How You Will Do It :
Respond promptly to all IT calls and work orders and place help calls when needed to Corporate IT and vendors
Document technical issues and resolutions through use of help desk software
Complete daily audit of park systems. Requires a full walk through of the park at least two times per shift
Complete daily pre-opening checks of critical park systems, including point of sale, ticketing, Season Pass systems, and network health, along with a detailed check of the parks data center.
Maintain an accurate inventory of all department-owned software and hardware assets.
Monitor and maintain sound and video equipment
Ensure 100% compliance with all Six Flags Information Systems policies and procedures.
Assist in other areas of the Information Systems Department
Perform other incidental and related duties as required and assigned
What You Will Need :
Must be at least 18 years of age.
Valid drivers license preferred, but not required.
Must have a High School diploma or equivalent.
Some College Preferred.
Must be detail oriented, highly motivated, and a self-starter.
Possess excellent organizational skills and be able to work with little supervision.
Must be able to speak, understand, read and write English
Ability to learn and support new applications.
Must be capable of lifting and carrying 40 lbs.
Knowledge of common operating systems, hardware and software preferred.
Why work with us?
Flexible scheduling
Paid training
Free admission to ALL Six Flags parks, including Hurricane Harbor
Free tickets for friends and family
Discounts on passes, food, and merchandise
Exclusive employee events
Fun rewards, benefits, and more!
While this job description is intended to be an accurate reflection of the requirements of the job, management reserves the right to add or remove duties when circumstances (e.g., emergencies, changes in workload, rush jobs, or technological developments) dictate.
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