What are the responsibilities and job description for the Call Center Agent position at Six Flags Theme Parks?
Why Work for Us?
- Flexible scheduling
- Workplace built on FUN!
- Real world experience
- Leadership and growth opportunities
- Exclusive employee only events
- Discounts on food and merchandise
- Discounted partnerships with local businesses
- FREE unlimited access to all Six Flags Theme Parks
Essential Duties and Responsibilities:
- Prepare daily arrivals, inclusive of daily memos
- Process advanced deposits
- Attend to correspondence receipts
- Research daily reservations/refunds
- Respond to brochure requests
- Handle Gift Certificate inquiries, sales, and processing
- Be up-to-date on current offerings within hotel, waterpark, and local area
- Be sure supplies and equipment is adequate and organized
- Be up-to-date of all special event packages and rates
- Answer room reservation calls and be prepared to give rates and describe rooms and various packages
- Print confirmations for guests, check over for accuracy, and mail out
- Input rooming lists
- Run arrivals for current day
- Complete call-tracking sheets
- Be aware of availability of Hotel for current day verses competing hotels and their rates
Skills and Qualifications:
- High School diploma or equivalent
- Computer experience
- Prior customer services experience required
- Must be able to speak, understand, read and write English
- Should have an enthusiastic and service-oriented attitude
- Basic knowledge of OPERA System preferred
- Ability to share all possible hotel and waterpark knowledge as trained
- Ability to handle multiple tasks in a fast paced environment
- Knowledgeable of property and waterpark information
- Possess organizational skills and attention to detail
- Must be able to work weekends, holidays, and other shifts as necessary
Other Functions: All other duties assigned or necessary to support the resort as a whole
Pay Range: $15.75-$16.00
Salary : $16 - $16
