What are the responsibilities and job description for the WIC Assistant/Health Screener position at Sixteenth Street Community Health Centers?
Do you speak Spanish, Burmese, Hmong, Arabic, or Rohingya? You might be the candidate we are looking for! SSCHC is hiring a responsible and dependable individual to fill our opening. No experience is needed. We will train you on the job. We can't wait to meet you!
Responsibilities:
WIC Assistant Responsibilities
Responsibilities:
WIC Assistant Responsibilities
- Performs intake for WIC certifications, which includes:
- Reviewing and documenting proof of income, address, identification, and pregnancy.
- Determining income eligibility.
- Determining if a lead test is necessary, obtaining consent, and documenting lead results obtained from WIR in ROSIE.
- Explaining and completing the WIC Rights and Responsibilities form.
- Greets WIC participants and assesses for appropriate non-certification contacts and routes to necessary services.
- Reviews immunization records and enters immunization status of infants and children in ROSIE.
- Answers and attends to all incoming calls; transfers all non-WIC calls to appropriate departments.
- Schedules WIC appointments by phone and in person.
- Make an appointment and benefit reminders via call, text, or email.
- Rescheduled missed appointments as assigned.
- Processes both in-state and out-of-state transfers of WIC certifications as needed.
- Refers participants to additional social services and programs when indicated.
- Issues appropriate WIC and FMNP benefits.
- Offers and documents secondary education contacts for applicable participants.
- Provides accurate WIC Program information, which includes:
- correct usage of WIC benefits.
- approved WIC vendors and foods.
- program eligibility and appointment requirements.
- Performs routine office tasks such as ensuring forms and supplies are stocked, making copies, and scanning and storing documents in eFile.
- Assists with daily opening and closing procedures, securing technology, and protecting confidential forms and information by locking cabinets and doors.
- Performs routine laboratory duties, which includes:
- Obtaining height and weight measurements of women, infants, and children and documenting results in ROSIE.
- Determining the need for and performing hemoglobin and blood lead tests on WIC participants; documenting in ROSIE and accompanying hard copy logs per CLIA protocol.
- Analyzing blood lead samples obtained by the SSCHC Lead Outreach Program in a timely fashion, completing and delivering appropriate paperwork.
- Performing quality testing daily or more frequently as needed; documenting per CLIA protocol.
- Making appropriate referrals for elevated blood lead levels via fax, phone, or in person.
- Maintains general order and cleanliness of assessment area and equipment.
- Monitors inventory of medical supplies; orders necessary items monthly.
- Assists WIC participants with transport throughout the clinic.
- Uses person-centered skills to provide excellent customer service to clients and co-workers.
- Interprets for staff as needed and utilizes interpreter services as appropriate.
- Maintains effective clinic flow through the monitoring of automated queuing system.
- High School Diploma or GED.
- Must have strong customer service skills and be detail oriented.
- Must relate well with people from diverse ethnic and cultural backgrounds.
- Must have the ability to learn rapidly and work cooperatively with others.
- Must have the ability to withstand the stress of a job that requires the knowledge of many details.
- Bilingual (Spanish/English, Hmong/English, Burmese/English, Arabic/English, Rohingya/English) required; must pass proficiency test.
