Housekeeping Manager

Housekeeping management is part of the core of hotel operations and plays a vital role in ensuring guest satisfaction. The housekeeping manager is essential to supervising housekeeping staff and maintaining high standards.

ESSENTIAL DUTIES

· Supervising housekeeping team members

· Training and developing team members

· Assist in physically inspecting guest rooms, public areas and exterior contact areas for cleanliness.

· Creating new initiatives to improve efficiency of guest standards and operational improvements

· Monitoring inventory and reducing or eliminating waste.

· Investigating and resolving any problems, complaints, or questions

· Communicating with guests in a friendly, courteous, and professional way

· Assigning duties and creating schedules for housekeeping team members in accordance with labor standards and forecasted occupancy

· Assists in the conduct of pre-shift meetings for room attendants and house persons.

· Monitor consumption and order replacement of guest, mini bar and cleaning supplies while maintaining budget objectives

RESPONSIBILITIES AND AUTHORITIES:

· Ensuring all departmental service standards are upheld

· Ensuring guest satisfaction; addressing guest issues and/or any correspondence; resolving any problems that may arise.

· Ensuring that the entire hotel maintains a clean and orderly appearance

· Observing and teaching housekeeping employees

· Implementing appropriate systems, policies, and procedures.

· Organizing inventory and verifying supplies.

· Effective communication using the interdepartmental communication system

REQUIREMENTS

Education:

· High School Diploma or equivalent required

· College Degree in Business, Hospitality, or Related field preferred

· For Union properties only: Must possess a minimum of three (3)to five (5) years Hotel experience.

Knowledge:

· Knowledge of federal, state and local laws governing equal employment opportunity and civil rights, occupational safety and health, wage and hour issues, and labor relations

Skills:

· Ability to multitask, work in a fast paced environment and have a high level attention to detail

· Strong verbal and written communication skills in English

· Maintain positive and productive working relationships with other employees and departments

· Ability to work independently and to partner with others to promote an environment of teamwork

· Problem solving skills

Job Type: Full-time

Pay: $52,000.00 - $55,000.00 per year

Benefits:

• Health insurance

Shift:

• Day shift

Ability to Commute:

• Washington, DC 20036 (Required)

Ability to Relocate:

• Washington, DC 20036: Relocate before starting work (Required)

Work Location: In person

Salary : $52,000 - $55,000