Box Office Manager

Summary

This position is responsible for managing all aspects of box office operations at the Ponte Vedra Concert Hall.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Supervise and lead a team of box office staff, including hiring, training, scheduling, and performance management.
• Implement sales strategies to maximize ticket revenue, including pricing strategies, promotional offers, and upselling techniques.
• Ensure accurate and efficient processing of ticket sales, refunds, exchanges, and other transactions using computerized ticketing systems.
• Maintain uptodate knowledge of event schedules, seating plans, and venue policies to provide accurate information to customers.
• Collaborate with event organizers, promoters, and venue management to coordinate ticketing requirements and resolve any issues related to ticket sales.
• Prepare reports on ticket sales, revenue projections, and attendance metrics.
• Monitor box office inventory levels and coordinate with relevant departments to ensure an adequate supply of tickets and promotional materials.
• Oversee the maintenance and troubleshooting of box office equipment, including computers, printers, and ticket scanners.
• Implement and enforce policies and procedures to ensure compliance with industry regulations, data security standards, and customer privacy laws.
• Handle customer inquiries, complaints, and escalations in a professional and timely manner, striving to resolve issues to the satisfaction of the customer.
• Foster a positive work environment that promotes teamwork, communication, and excellence in customer service.
• Stay informed about industry trends, emerging technologies, and best practices in ticketing and event management.
• Other duties may be assigned.
  
  

QUALIFICATIONS:

Requirements

To perform this job successfully, an individual must be able to perform each essential job function satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions:

• Proven experience in box office management, event builds, ticket sales, or customer service, preferably in a live entertainment or event venue setting.
• Strong leadership and interpersonal skills, with the ability to motivate and inspire a team.
• Excellent communication skills, both verbal and written.
• Detailoriented with strong organizational and multitasking abilities.
• Ability to work evenings, weekends, and holidays as required by event schedules.
• Knowledge of industry regulations, ticketing laws, and data privacy standards is desirable.
• Maintain a fulltime presence on the job.
  
  

SUPERVISOR RESPONSIBILITIES

• This role oversees the Ponte Vedra Box Office, managing Coordinators and Cashiers, while also handling select duties at the St. Augustine Amphitheatre or other SJCCE venues or events as assigned.
• Responsible for performance reviews, interviewing, coaching/discipline, and daily management of duties.
  
  

EDUCATION/EXPERIENCE

• Bachelor’s degree or three to five years of relevant experience in dynamic ticketing required.
• Experience with Ticketmaster, AXS, or similar ticketing platforms required.
  
  

LANGUAGE SKILLS

Ability to read, write, speak and understand English.

PHYSICAL DEMANDS/WORK ENVIRONMENT/CONDITIONS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Regular sitting, standing, and walking throughout the day to accomplish tasks.
• Manual and finger dexterity used regularly with some repetitive finger motions and required usage of both hands as needed.
• Lifting and carrying up to 25 pounds, occasionally up to 50 pounds
• Specific vision abilities include close and distance vision; able to identify colors, small letters and numbers; hand/eye coordination, depth perception and able to adjust focus.
• Other conditions may include frequent reaching, stretching, pushing, pulling, pinching, grasping, gripping, and crouching or stooping.
• Work has exposure to environmental changes (e.g., outdoor weather and/or field conditions, warehouses, garages, etc.) or irate customers, extreme noises, odors, heights and/or dust.
  
  

ENVIRONMENTAL POLICY

SJCCE is dedicated to identifying and reducing the environmental impact of its operations, activities, and products. It is our commitment to comply with all applicable laws and other regulatory requirements concerning the environment. We are committed to preventing pollution and continually improving our environmental performance in all our operations. This will be achieved through a comprehensive Environmental Management System that provides the framework for setting and reviewing environmental objectives and targets of SJCCE.

TRAVEL

Up to 20% of travel between Ponte Vedra and St. Augustine; travel may be sporadic.