What are the responsibilities and job description for the IT Support Specialist position at SK hynix America?
Job Title: IT Support Specialist
Office Location: West Lafayette, IN
Work Model: Onsite
Office Location: West Lafayette, IN
Work Model: Onsite
About SK hynix America
At SK hynix America, we're at the forefront of semiconductor innovation, developing advanced memory solutions that power everything from smartphones to data centers. As a global leader in DRAM and NAND flash technologies, we drive the evolution of advancing mobile technology, empowering cloud computing, and pioneering future technologies. Our cutting-edge memory technologies are essential in today's most advanced electronic devices and IT infrastructure, enabling enhanced performance and user experiences across the digital landscape.
We're looking for innovative minds to join our mission of shaping the future of technology. At SK hynix America, you'll be part of a team that's pioneering breakthrough memory solutions while maintaining a strong commitment to sustainability. We're not just adapting to technological change – we're driving it, with significant investments in artificial intelligence, machine learning, and eco-friendly solutions and operational practices. As we continue to expand our market presence and push the boundaries of what's possible in semiconductor technology, we invite you to be part of our journey to creating the next generation of memory solutions that will define the future of computing.
Job Overview:
Provide first-line technical support to employees and customers, ensuring timely resolution of hardware, software, and network issues. Serve as the primary contact for troubleshooting and resolving IT-related problems via phone, email, or on-site. Maintain a high level of customer satisfaction by delivering professional and efficient service.
Responsibilities:
- Resolve technical issues related to hardware, software, and networks.
- Setting up and maintaining workstations, printers, and other IT equipment.
- Monitor and respond to help desk in a timely manner.
- Perform software installations, updates, and troubleshooting for end-users.
- Install, configure, and maintain desktop systems and peripherals.
- Troubleshoot hardware failures and coordinate repairs with vendors as needed.
- Ensure compliance with company IT policies during system upgrades.
Qualification:
- Bachelor’s degree in Computer Science or related field, or equivalent experience.
- Strong problem-solving skills and knowledge of IT operating systems.
- Excellent verbal and written communication skills.
Preferred Qualifications:
- Bilingual proficiency in Korean and English is highly desirable.
- Experience working in a global company.
- Knowledge of endpoint security solutions.
- Previous experience in an MSP (Managed Service Provider) environment.
Requirement:
Authorized to work in the US
Benefits:
- Top Tier health insurance at no employee cost
- Paid day offs: PTO Company Holidays Happy Fridays
- Paid Parental Leave Program
- 401k Matching
- Educational reimbursement
- Donation Matching and volunteering opportunities
- Corporate discount programs
Equal Employment Opportunity:
SKHYA is an Equal Employment Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees and prohibit discrimination and harassment of any type without regard to race, sex, pregnancy, sexual orientation, religion, age, gender identity, national origin, color, protected veteran or disability status, genetic information or any other status protected under federal, state, or local applicable laws.
SKHYA is an Equal Employment Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees and prohibit discrimination and harassment of any type without regard to race, sex, pregnancy, sexual orientation, religion, age, gender identity, national origin, color, protected veteran or disability status, genetic information or any other status protected under federal, state, or local applicable laws.
