Inside Sales Account Manager

SK&T creates innovative solutions to tackle operational challenges organizations face in today’s world. As one of the largest bar code integrations firms in the Rocky Mountain region, SK&T prides itself on offering customers a unique, customized solution tailored to their needs. Founded in 1997 by Kathy Lawson, SK&T is a family-owned business. When you work with us, you become part of the family too!

SK&T offers a professional work environment, one that results in a workplace full of highly competent, respectful, mature, and accountable employees working towards a common goal. We believe in strong communication, gratitude for each other and our customers, developing purpose in our everyday work, serving each other and the end user to the best of our abilities, proving ourselves, integrity, and grit.  

Job Description:

• Be knowledgeable about the products and services SK&T offers end users.
• Support the Sales Team in all sales activities
• Prepare quotes for house accounts and follow-up accordingly.
• Responsible for maintaining master quotes for house accounts to include replacing obsolete items, updating new vendor costs, and work on pricing with the Sales Team.
• Manage product discounts with vendors (PR, PE, DR, PC) to include tracking, updating, and renewing.
• Consult with existing and potential customers on business needs and make product recommendations.
• Work with sales engineer to configure products for SK&T customers.
• Research and compare pricing, provide Sales Team with pricing recommendations for review.
• Work with Sales team to manage, review and analyze ordering trends and reach out to customers.
• Update, track and close out leads and opportunities in the CRM. 
• Follow up on vendor leads assigned by Management.
• Work with Customer Service to track orders and notify customers of any back orders or delays.
• Drive sales within accounts assigned by Sales Director, President & Founder
• Follow up on vendor leads assigned by the Sales Director
• Preprint Jobs – assist with quote, design, setup, instructions as needed.
• Custom Labels – assist with label design, quoting and ordering.
• Manage and quote service contracts and service contract renewals and ensure they are documented up to date in the CRM, accordingly.
• Other administrative duties as assigned  

Job Requirements

• BS in Business or equivalent experience, advanced degree a plus!
• Proficient in Microsoft Office Suite – Strong Excel Skills a must (formulas and formatting)
• Ability to build and maintain strong relationships with key customers, external and internal.
• Willingness to engage with customers and vendors over phone and email
• Ability to foresee customer needs and proactively facilitate
• Driven, team player, focused on continuous improvement and personal development.
• Problem solver with strong analytical skills
• Desire to learn – product and industry knowledge.
• Detail-oriented with a high-regard for organization.
• Must be able to work in fast-paced constantly changing environment.
• Standard in office hours 7:30am-4:30pm, in this salaried role flexibility and willingness to work beyond those hours to get job done.
• Reliable transportation
• Energetic and upbeat person that spreads positivity.
• Excellent customer service skills, desire to serve others.
• Must align with SK&T Core Values: Service, Integrity, Proven, Communication, Purpose, Gratitude, and Grit