What are the responsibilities and job description for the Technology Support Analyst position at Skadden Arps?
We invite you to review our current professional staff openings to learn about the opportunities available across the firm.
About Us
Skadden, Arps, Slate, Meagher & Flom LLP (Skadden) has forged a reputation as one of the most prestigious law firms in the world. By relying on innovation, intellect, teamwork and tenacity, our lawyers deliver the highest quality advice and novel solutions to our clients' legal issues. We are recognized as a global powerhouse for complex transactions, litigation / controversy issues, and regulatory matters, as well as for the open, collaborative relationships we build with clients. Our attorneys, who reflect diverse backgrounds and perspectives, collaborate seamlessly across 50-plus practices and 21 offices in the world's major financial centers.
The Opportunity
We are seeking a Technology Support Analyst to join our Firm. This individual will provide technology support to the local office for areas including software, hardware, infrastructure, network services, mobile and remote services, audio visual, telephone, and security systems. Provides a high level of customer service, accurate reporting, and teamwork with other local technology professionals as well as the Firm's central resources in White Plains. Works under the direction of the Senior Technology Support Analyst, Technology Support Supervisor, and Technology Manager.
- Responds to local and central telephone helpline, support tickets and e-mails, assesses problems, and offers assistance, logs all calls into the Firm's call logging systems and resolves or escalates as appropriate.
- Provides application support for both local installations and Citrix-based applications.
- Assembles, installs, configures, tests, images, troubleshoots, and repairs hardware and peripherals, including but not exclusive to computers, printers, scanners, mobile phones, and Wi-Fi capable devices, audio visual equipment and software,
- reprographic and cost recovery network interfaces, security network interfaces and other equipment and applications as required.
- Provides assistance and advice on technology allowance purchases for attorneys.
- Provides support, troubleshooting, and repair for laptops and desktops.
- Assists with remote site access.
- Assists with Firm's audio visual set up requirements.
- Assists with offsite technology set ups as required.
- Maintains data room components, data closets and troubleshoots networking issues in conjunction with the Technology Manager / Supervisor.
- Supports all personnel adds, moves, and changes.
- Services, documents, and provides loaner equipment in accordance with Firm policies.
- Maintains accurate inventory records.
- Establishes and maintains effective working relationships with clients, attorneys, and business services professionals.
- Ensures the security of the Firms systems by understanding the risks and ensuring best practices are followed.
- Helps to maintain Firm policies and procedures in relation to computer technology.
- Provides basic induction training on technology systems, mobile device usage, and basic software usage.
- Provides software training based upon modules created by the global training department.
- Regular and reliable physical presence to [ex : manage others, meet with clients, use on-site equipment, trouble shoot hardware and software].
- Provides a consistent and high level of customer service.
- Demonstrates effective interpersonal, written, and verbal communication skills to facilitate effective work relationships with others.
- Performs frequent physical exertion including : walking, pushing, pulling, repetitive use of both hands, lifting or carrying up to 10 pounds frequently and up to 50 pounds on an occasional basis.
- Manages Firm resources responsibly.
- Complies with and understands Firm operation, policies, and procedures.
- Performs other related duties as assigned.
Qualifications
Education and Experience
Culture & Life at Skadden
What makes Skadden special is our people and the culture, community and spirit of collaboration we have created. We believe in teamwork and inspiring each other to be our best in an atmosphere that promotes professionalism and excellence in all that we do. We know that inclusion, equity and drawing on the strength of a wide spectrum of diverse talent only make us better and is vital to the firm's success. Our goal is for everyone at the firm to enjoy a challenging career with opportunities for development and growth and to support the well-being of our attorneys and business services professionals.
Benefits
The overall well-being of our team is important to us. We offer generous benefits to help you achieve wellness in all areas of your life.
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The starting base salary for this position is expected to be within the range listed under Salary Details. Actual salary will be determined based on skills, experience (to the extent relevant) and other-job related factors, consistent with applicable law.
Salary Details
80,000 - $90,000
EEO Statement
Skadden is an Equal Opportunity Employer. It adheres to an equal employment opportunity policy that prohibits discriminatory practices or harassment against applicants or employees based on any legally impermissible factor including, but not necessarily limited to, race, color, religion, creed, sex, national origin, ancestry, age, alienage or citizenship status, marital or familial status, domestic partnership status, caregiver status, sexual orientation, gender, gender identity or expression, change of sex or transgender status, genetic information, medical condition, pregnancy, childbirth or related medical conditions, sexual and reproductive health decisions, disability, any protected military or veteran status, or status as a victim of domestic or dating violence, sexual assault or offense, or stalking.
Applicants who require an accommodation during the application process should contact Winnie Feng at (212) 735-3037.
Skadden EEO and Affirmative Action Policy
Skadden EEO and Affirmative Action Policy
Applicants Have Rights Under Federal Employment Law
Applicants Have Rights Under Federal Employment Law
In accordance with the Transparency in Coverage Rule,
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Transparency in Coverage
Salary : $80,000 - $90,000
