Service Coordinator - Skagit Station

Employment Opportunity

Service Coordinator – Skagit Station

www.skagittransit.org/careers

Wage: $22.87-$29.52hr. DOE

POSITION SUMMARY:

Performs a variety of customer service functions involving direct public contact either on the phone or in person. Inspects and maintains the Skagit Station community meeting room and serves as the contact for building emergencies and inquiries.

WAGE:

· $22.87-$29.52/hr. DOE

SCHEDULE:

· Monday-Friday 8am-4:30pm

JOB DUTIES/RESPONSIBILITIES:

· Answer questions from the general public and staff via telephone, e-mail, or in person regarding route and schedule information, fares, bus stop locations and transfer points

· Maintain up-to-date knowledge on transit system information including schedule changes, rider alerts, detours and Supervisor directives

· Sell bus passes; make change; balance and reconcile the cash drawer daily

· Receive and document customer comments, complaints, and commendations

· Create identification cards using a laminating machine

· Receive and record lost and found items

· Coordinate Skagit Station community meeting room including showing the room, issuing keys, arranging furniture and light cleaning as needed

· Represent Skagit Transit in a positive and professional manner

· Drive a company vehicle between MOA and Skagit Station daily

· Maintain regular and reliable attendance

· Perform other related duties as assigned

MINIMUM QUALIFICATIONS:

Any equivalent combination of education and experience that provide the knowledge, skills and abilities required to successfully perform the job. A typical way to meet this requirement would be:

• High school diploma or equivalent

· 2 years of experience performing public contact work in call center or customer service

· Money handling and general office experience

· Valid Washington State Driver’s License

· Maintain acceptable driving record

BENEFITS:

· Medical

· Dental

· Vision

· Life Insurance

· Paid Holidays

· Employee Assistance Program

· Free Bus Pass

· General Leave

· Department of Retirement Systems PERS 2 or PERS3 enrollment

· Voluntary Flexible Spending Account

Benefits begin the first day of the month following the date of hire.

TO APPLY:

Submit application packet. An application packet is available online at www.skagittransit.org/careersor in person at 600 County Shop Lane, Burlington, WA 98233.

Please read application packet thoroughly and fill out packet completely. Incomplete packets will not be considered.

Skagit Transit is an Equal Opportunity Employer and Drug Free Business

Job Type: Full-time

Pay: $22.87 - $29.52 per hour

Benefits:

• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Mount Vernon, WA 98273: Reliably commute or planning to relocate before starting work (Required)

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 1 year (Required)

License/Certification:

• Driver's License (Preferred)

Work Location: One location

Salary : $23 - $30