Open Doors Academic Support and Front Desk Coordinator (Program Assistant)

Position Summary

The Opportunity: The position will assist with the daily operations of the front desk. Additionally, this position will support Open Doors students academically who are pursuing their high school diploma. The coordinator position will work closely with both the front desk staff and the Open Doors advising team, faculty, and student services staff. This position is a full-time 12-month classified position, working 40 hours per week. The incumbent will work Monday through Friday, 8 hours per day. This position reports to the Associate Dean of Student Support Programs.

The Location: Skagit Valley College is on the traditional and unceded territories of the Coast Salish People’s, especially on Swinomish Indian Tribal Community, Upper Skagit Indian Tribe, Samish Indian Nation, Nooksack Indian Tribe, and Sauk-Suiattle Indian Tribe. Located in a geographically diverse region between the dynamic metropolitan hubs of Seattle and Vancouver, BC, SVC is never far from world-class outdoor recreation, urban arts scenes, and local cultural events. SVC serves our local communities with a campus in Mount Vernon, Oak Harbor on Whidbey Island, and centers in Friday Harbor, a Marine Technology Center in Anacortes, and a Brewing Academy in Burlington.

Mission: Skagit Valley College cultivates student learning and achievement; contributes to the educational, personal, and economic success of students; and promotes equitable and thriving communities.

Vision: The primary focus of Skagit Valley College is student-centered teaching and learning. We are committed to:

• Equitable student outcomes in access, achievement, and community;
• Our Guiding Principles;
• Decisions based on strategy and evidence;
• The development of our employees;
• A diverse and inclusive college community where everyone belongs.

• An unrelenting focus on our mission to improve the lives of our students and to strengthen our diverse community.
• Support for innovative teaching, learning, and scholarship.
• Exciting opportunities for personal and career growth.
• Diverse cultural and environmental benefits of rural, suburban, and urban lifestyles.
• Friendly, supportive, and diverse work environments.
• Excellent benefits include competitive leave packages and an array of health, dental, vision, and retirement plans to meet your current and future needs.

Duties and Responsibilities

Open Doors Academic Support

• Supervise Open Doors Program support sessions for students in high school subject areas, such as English Language Acquisition, Mathematics, Science, Arts, and GED Prep;
• Support students in activating and navigating platforms, such as Canvas, student emails, GED prep, etc.;
• Foster an environment where students can develop personalized study strategies and approaches, offering support and resources;
• Fill in learning techniques or knowledge gaps to improve students' academic performance.

Front Desk Coordinator

• Provide front desk coverage during office hours, answering phones and greeting students;
• Support students in activating and navigating platforms, such as Canvas, student emails, GED prep, etc.;
• Foster an environment where students can develop personalized study strategies and approaches, offering support and resources;
• Fill in learning techniques or knowledge gaps to improve students' academic performance.

Open Doors Programmatic Support

• Provide support in scheduling quarterly assessments, such as CASAS, for Open Doors students;
• Assist in the work of New Student Registration, Commencement, and other campus-wide events that benefit and support Open Doors students;
• Collaborate with staff to improve services to students and increase efficiencies in the department;
• Provide support and referral to college supportive services and community agencies.

Front Desk Programmatic Support

• Assist in the work of New Student Registration, Commencement, and other campus-wide events;
• Collaborate with staff to improve services to students and increase efficiencies in the department;
• Provide support and referral to college supportive services and community agencies.

Qualifications

Minimum Qualifications:

• High School Diploma or combination of equivalent education and experience;
• Two (2) years of clerical experience;
• Experience working with multicultural or low-income students;
• Experience using Microsoft platforms to track information.

• Associate's Degree in Psychology, Human Services, Social Services, Education, or related field;
• Experience assisting with projects and tracking mechanisms;
• Prior experience working in a community college environment, particularly Student Services;
• Experience with ctcLink and TargetX systems, or similar CRM platform experience;
• Bilingual – English & Spanish, English & Russian, or English & Ukrainian.

Salary, Benefits, Conditions of Employment, Application Procedure, About SVC

Salary and Benefits:

• Salary is based on Range 37, Step A, $3,239 per month with periodic increments to $4,194 per month. Starting salary may be dependent on education, qualifications, and experience. Salary and benefits are subject to change in accordance with legislative mandates and collective bargaining agreements.
• This position is eligible for overtime pay in accordance with the Fair Labor Standards Act and is dependent upon continued grant funding.
• This is a union-represented position subject to a collective bargaining agreement.
• Retirement, medical, and insurance benefits are provided in accordance with state regulations. Additional information on benefits can be found at https://fortress.wa.gov/hca/pebbhealthplan/compare.aspx.

• Meet the minimum qualifications and;
• Submit a complete application to the online recruitment system at www.skagit.eduthat includes the following:
  • The online application, which includes answers to all supplemental questions and contact information for at least three (3) professional references;
  • A current resume; (Attachment: Resume);
  • A letter of interest addressing the minimum, desired qualifications, and your education and experience as it supports the responsibilities of this position; (Attachment: Cover Letter).

• Prior to employment, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the position.
  
  Additionally, pursuant to RCW 28B.112.080, applicants must declare whether they are the subject of any substantiated findings of sexual misconduct in any current or former employment or are currently being investigated for, or have left a position during an investigation into, a violation of any sexual misconduct policy at the applicant’s current or past employer. By law, post-secondary education institutions cannot hire an applicant who refuses to declare the existence or non-existence of an investigation or findings subject to this statute.

• In the interest of providing a healthy, safe, and secure educational and work environment, and in order to meet the requirements of federal legislation, it is the policy of Skagit Valley College to maintain an alcohol and drug-free workplace for our employees and students.
• If hired you will be required to provide proof of identity and documentation of U.S. Citizenship or appropriate authorization to work in this position as required by the Immigration Reform Control Act of 1986.
• This classification is included in the classified staff bargaining unit, represented by the Washington Public Employees Association, WPEA.