Returns Supervisor

The Returns Supervisor is responsible for ensuring timely and accurate processing of consumer and product returns into inventory. They are responsible for ensuring that the department is performing their job functions correctly, and that all department responsibilities are being met. This individual is responsible for proper supervision, training, and development of employees, for continual optimization of procedures, and for maintaining effective and timely reporting.

ESSENTIAL FUNCTIONS:

• Supervise Returns staff to ensure employees have a safe working environment, are treated fairly and in accordance with company policy, and are productive and focused on company goals.
• Ensure the presence and stability of controls to maintain the integrity of receipts and proper accountability of inventory.
• Develop and maintain effective department reporting, for example: carryover reports, department volume/status/productivity reports, individual productivity/accuracy reports, project reporting, labor reporting, etc.
• Communicate issues as necessary to appropriate contacts in other departments, corporate office, and upper management.
• Respond appropriately to issues and requests raised by other departments.
• Continually evaluate department procedures to optimize department performance.
• Ensure compliance with SOX or Customs requirements for FTZ or CTPAT.
• Learn all department procedures and continually reevaluate them.
• Perform training and employee development.
• Implement and ensure continuity of a proper training program as well as cross-training for employees.
• Complete EO training request forms as needed.
• Ensure employee accuracy and adherence to procedures.
• Audit work performed by employees for accuracy and address any problems found.
• Coordinate storage, shipments, and pick ticket processing of damaged assortments.
• Help track and organize shoebox inventory and ensure rapid turn-around and accurate accountability for product with damaged boxes.

EDUCATION AND EXPERIENCE:

• High School Diploma or equivalent preferred
• 5 years’ experience in comparable Distribution environment required
• Returns Experience Preferred
• Prior direct supervision experience preferred
• Bilingual, Spanish required

65,000 - 75,000k (Salary)

About Skechers
Skechers (NYSE: SKX), a global, Fortune 500® brand develops and markets a diverse range of lifestyle and performance footwear, apparel, and accessories. Developing comfort technologies is the foundation of all we do – delivering stylish, innovative, and quality products. Serving over 180 countries and territories, Skechers connects customers to products through department and specialty stores, e-commerce and digital stores, and through our more than 5,200 company-and third-party-owned retail locations. Headquartered in Southern California, with offices and distribution centers around the globe, Skechers has spent 30 years helping people of all ages look and feel good.

Equal Employment Opportunity
Skechers is committed to providing a safe, inclusive, and respectful work environment. Skechers provides equal employment opportunities for all employees and applicants for employment without regard race, color, religion, gender, gender identification and expression, national origin, marital status, age, disability, genetic information, military status, sexual orientation, or any other protected characteristic established by local, state or federal law.

Reasonable Accommodation
Applicants for employment who require a reasonable accommodation to apply for a job should request appropriate accommodation by emailing benefits@skechers.com.
To perform this job successfully, an individual must be able to perform each job responsibility satisfactorily. The skills, abilities and physical demands described are representative of those duties that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities, who are otherwise qualified for the job position, to perform the essential functions.