Key Shop Manager

Drives store profitability by meeting or exceeding sales targets through a clear understanding of the consumer / shopper; supports the District Manager in delivery of the P&L by controlling operational expenses; manages the execution of effective and efficient store processes, with the end goal of providing a leading shopping experience.

Key competencies around Consumer Interaction, Store Processes, Retail Excellence, and Employee Engagement.

Key Responsibilities :

• Takes ownership of the overall store performance and allocates / organizes resources and processes to drive profitability in a variety of situations and market conditions.
• Understands the impact of Retail KPIs and creates action plans around these to directly affect commercial outcomes.
• Has a working knowledge of the store Profit and Loss statement and can make decisions to support the growth of Operating Profit.
• Leads conversations with Back Office team around Category layout and the Shopping journey through an analysis of Sales vs Space.
• Actively stays on top of Consumer Insights and proactively provides the feedback to the Office team to remain close to the consumer.
• Leads the team’s adherence to and implementation of the House of Retail (standards and procedures).
• Key owner of the Back of House maintenance and control.
• Monitors customer satisfaction and feedback to drive continuous improvement in service standards.
• Optimizes inventory management and enhances security in line with company guidelines.
• Leads all People Discipline matters to ensure compliance to company policy.
• Leads all People Development matters, specifically Performance Reviews, Talent Development, and Recruitment / Hiring / On-boarding.
• Continuously sets a culture in pursuit of elevated retail standards through sales floor modelling.
• Inspires the team through being a role model for the Company Values through daily ambassadorship.

Requirements :

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