Property Services Admin Assistant

Title / Position: Property Services Admin Assistant

Position Type: Year-round, Full-Time: Hourly, Non-Exempt

Reports to: Director of Property Services, Property Services Manager

Hours: Monday-Friday 8AM-4PM

Starting Pay Range: $20-$22 per hour.

Summary: Provides administrative support to the Lodging and Property Services departments. Position will be point of contact for Village homeowners and Bromley interactions.

Duties and Responsibilities: (including the following, but not limited to and other duties as may be assigned)

General office duties:

• Provide timely dissemination of information to the Director, Property Maintenance Manager, and Real Estate Broker regarding any/all on-going issues

• Must possess, demonstrate and project an extremely strong Customer Care culture

• Answering telephones and transferring calls to appropriate extensions

• Taking detailed and accurate notes

• Provide timely follow up with homeowners and vendors as directed

• Ability to carry out detailed, written, or oral instructions

• Ability to direct inquiries involving various issues

• Dispatch emergency calls as indicated on the Emergency Call List

• Dispatch the Shuttle as needed during the winter season

• Assist with and construct any Village mailings or emails to be sent to homeowners

• Record notes at all office meetings

• Processing guest check-ins and check-outs

• Prepare weekly lodging welcome packets

• Greet and welcome guests, perform lodging check-in

• Sign out keys to subcontractors

• Office assistance as needed; including (but not limited to) maintaining a clean office setting and various assigned office projects, such as filing, assembling mailings and keeping office supplies stocked

• Update homeowner information as needed

• Maintain, update, and print shovel and firewood sheets

• Receive in parcel deliveries and contact owners

• Maintain a clean and organized front office area

• Prior Front Office experience is a plus.