What are the responsibilities and job description for the Ski Team Manager position at SKi Butlers?
About the Role
We are seeking a highly skilled and experienced Team Leader to join our team at Ski Butlers. As a Team Leader, you will be responsible for upholding our customer service standards while managing the flow of day-to-day operations.
Key Responsibilities
- Opening and closing the shop daily
- Pre and post shift team meetings to ensure each Ski Technician understands expectations and responsibilities
- Plan delivery routes, support calls, and pickups for the current and upcoming shift
- Respond to customer inquiries in a timely manner
- Dispatch ski technicians on reactive support calls
- Ensure brand standards are being met daily
Perks and Benefits
- Free Jackson Hole Ski Pass
- Free Alterra Mountain Company Employee pass
- Ability to ski every day
- Access to 645 industry discounted brands through Expertvoice
- Discounted access to Rossignol/Dynastar/Lange equipment
- 401K benefit and match for all staff members over 18 years old
- Location-specific, customer service-based bonuses
About Us
Ski Butlers was founded in 2004 to take the hassle out of renting equipment and to bring our shared love for the mountains to customers, partners, and team members. We have cultivated an extraordinary team culture over the past 20 years, rallying behind collaboration, accountability, and fun above all else.
Our mission is to make ski vacations convenient by tapping into our shared passion, culture, and fun work environment to create a customer experience unlike any other.
We are the global leader in ski and snowboard rental delivery, now servicing over 40 resorts in North America and Europe.
