Customer Service Representative

• Answer phone calls and direct them appropriately
• Greet customers and assign estimates to the appropriate estimator
• Update notes in Repair Order (RO), as needed
• Help customers fill out and sign appropriate paperwork, answering any questions on paperwork and give them a copy of all signed documents
• Open RO's and organize paperwork for cars being dropped off/picked up
• Process and document payments for vehicles being picked up
• Log assignments as they are received from estimators/manager
• Call customers to make appointments for repairs, and set up rental car if needed
• Open new RO's for towed in vehicles and assign to appropriate estimator
• Communicate with Rental car companies to verify rates and arrange pickups
• Make follow up calls on assignments that have not come in for repairs or estimates
• Receive checks in the mail from insurance companies and input information into repair order
• Other tasks as required by management

Job Type: Full-time

Pay: $17.00 - $19.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift
• Day shift

Work Location: In person

Salary : $17 - $19