Operations Compliance Analyst

We are currently recruiting for an Operations Compliance Analyst (Supply Chain-Logistics). Our client is based in Cincinnati, OH.

Job Description

• Responsibilities:

  • Administrative lead for customers’ vendor portals - document and regularly update any changes or new customer performance requirements whilst also maintaining/managing customer vendor compliance information.
  • Communicate changes or new requirements to appropriate totes Isotoner personnel and work with them to measure performance, understand and problem solve any areas of non-compliance.
  • Interacts/communicates with all levels and functions across organization, as well as necessary external parties, to ensure totes Isotoner is meeting or exceeding customer expectations.
  • Work with leaders in Integrated Planning/Customer Service and DC Operations to design and implement proactive tracking of performance using key performance indicators.
  • In areas where totes Isotoner is unable to comply with customer compliance requirements, work with totes Isotoner personnel to understand our ability to comply in the future and work with key Company leaders (Operations, Customer Service, Finance and Sales) to develop mitigation strategies and/or negotiation tactics.
  • Review, investigate and assist in resolving chargebacks received from Finance. Where applicable, follow through with key personnel who are accountable to provide supporting documentation on a timely basis to aid in the dispute process. Act as an owner and leverage project management skills to proactively work with appropriate totes Isotoner departments to develop corrective action plans for valid compliance-related chargebacks which can be prevented in the future.
  • Maintain JBA value added services (VAS) file (preticketing). For customers with special requirements.  Supporting the Operations’ processing in the warehouse, printing tickets, special carton labels, logistical steps;  anything outside our standard operating procedures. Including supplying costs associated to sales, marketing etc. on VAS.  Identify and communicate opportunities to reduce costs associated to supporting processing of customers’ purchase orders.   
  • Assist in facilitating customers’ 3^rd party ticketing ordering requirements. And if the customer supplies the unit labels and/or carton labels, etc.  This can include RFID tags, private label tag ordering, or tracking inbounds of tickets the customer generates and supplies to us.  This can include communications with overseas and marketing teams. Assist and train Supply chain teams in customer labeling requirements to align with the orders/work orders the supply chain is placing so they can coordinate specifications, labels, and packaging order requirements.
  • Monitor customers’ sites for packaging and label changes. Coordinate with the appropriate parties and for compliance with approvals and specifications.
  • Other duties as assigned.
  •  

  Qualifications:

  • Ability to work on site/DC to support operations and monitor compliance.
  • Bachelor’s Degree and/or 5 years of equivalent experience in Operations, Logistics and/or Supply Chain.
  • Critical observation – detailed oriented, ability to research, analyze.
  • Ability to multi-task and prioritize to meet deadlines to achieve department goals.
  • Capacity to use logic and reasoning to problem solve and develop root cause analysis.
  • Proficient with Microsoft Word, Excel, and PowerPoint
  • Excellent interpersonal communication skills, both written and verbal
  • Ability to research multiple sources and combine several pieces of information to reach the proper solution.
  • Strong project management and follow-up skills.
  • Self-motivated team player with a proven track record of past improvements and accomplishments
  • Experience with vendor guides, Warehouse management systems and chargeback compliance a plus.
  •  

  Physical Requirements:

  • May be required to sit at a workstation for at least 8 hours per day.
  • Low physical effort required to sit, stand, bend, stoop, lift, reach, and walk when working in an office environment.
  • Fine manipulation when using the computer keyboard.
  • Maximum unassisted lift = 35 lbs. Average lift less than 10 lbs.
  • Near and far vision and color discrimination necessary.
  • Ability to communicate verbally both in person and on the telephone.
  •  

  totes»Isotoner is an equal opportunity employer.

  Federal laws prohibit discrimination based on race, color, sex (including pregnancy and related conditions, sexual orientation, or gender identity), national origin, religion, age (40 and older), equal pay, disability or genetic information (including family medical history or genetic tests or services), and retaliation for filing a charge, reasonably opposing discrimination, or participating in a discrimination lawsuit, investigation, or proceeding. Please see the posters below which summarize these laws and explain how employees or applicants can file a complaint if they believe that they have experienced discrimination.

  https://www.dol.gov/sites/dolgov/files/OFCCP/regs/compliance/posters/pdf/22-088_EEOC_KnowYourRights.pdf

  https://www.dol.gov/sites/dolgov/files/OFCCP/pdf/pay-transp_ English_formattedESQA508c.pdf

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)