Customer Service and Sales Manager

Position Overview:

We are seeking an experienced and dynamic Sales and Customer Service Manager to oversee the daily operations of our sales and customer service teams in our professional skin care business. The ideal candidate will possess a deep understanding of the skin care industry, demonstrate exceptional leadership and sales skills, and be committed to providing outstanding customer experiences. This role is responsible for driving revenue growth, ensuring customer satisfaction, and leading a team dedicated to providing expert skin care solutions to our clients.

Key Responsibilities:

Sales Management:

• Develop and implement sales strategies to meet and exceed revenue and customer acquisition goals for professional skin care products and services.
• Lead, motivate, and manage a high-performing sales team, providing guidance, coaching, and support to ensure sales targets are consistently met.
• Oversee the creation and execution of promotional campaigns, special offers, and product launches to increase sales and customer engagement.
• Monitor and analyze sales performance using key metrics and reports, making data-driven decisions to improve team performance and drive growth.
• Foster strong relationships with key clients and partners, including spa professionals, dermatologists, and influencers in the skin care industry.
• Ensure product knowledge is consistently up-to-date among the sales team to facilitate effective recommendations and product offerings.
• Actively participate in high-level sales meetings, product demonstrations, and consultations with key clients.

Customer Service Leadership:

• Manage and enhance the customer service team to provide exceptional, tailored support for our skin care products and services.
• Address customer inquiries, concerns, and complaints professionally and promptly, ensuring high levels of satisfaction and loyalty.
• Develop and enforce customer service standards that reflect the company’s commitment to delivering a superior skin care experience.
• Analyze customer feedback and work with the team to resolve issues and improve processes, ensuring a seamless experience from inquiry to purchase.
• Oversee the handling of returns, exchanges, and refunds, ensuring compliance with company policies while maintaining customer satisfaction.
• Implement and monitor a follow-up process to ensure customers are satisfied with their purchases and continue to engage with the brand.

Team Management and Development:

• Recruit, train, and onboard new team members, ensuring they have a deep understanding of our products, services, and customer care expectations.
• Conduct regular performance reviews and provide constructive feedback, setting clear performance goals and ensuring ongoing professional development for all team members.
• Organize training sessions on skin care products, services, and customer service techniques to maintain high standards across both sales and customer service teams.
• Foster a positive, supportive team environment that emphasizes collaboration, professionalism, and a passion for the skin care industry.

Client Relationship Management:

• Build and maintain long-term relationships with key clients by providing personalized recommendations and ensuring they receive exceptional service.
• Implement customer retention strategies, such as loyalty programs and follow-up communications, to keep clients engaged and encourage repeat business.
• Identify opportunities for upselling and cross-selling professional skin care products and treatments based on client needs and preferences.
• Keep detailed records of client interactions, purchases, and preferences in the CRM system to ensure a personalized experience.

Operational Excellence:

• Collaborate with inventory, marketing, and product teams to ensure adequate stock levels and the timely introduction of new products or services.
• Manage the scheduling and workflow of both the sales and customer service teams to ensure consistent and efficient coverage during business hours.
• Ensure the proper use of CRM and other tools to track and report on sales, customer service activities, and team performance.

Qualifications:

• Bachelor’s degree in Business, Marketing, or related field (preferred).
• 3 years of experience in sales and customer service management, preferably in the beauty, skin care, or wellness industry.
• Strong leadership experience with a proven track record of managing high-performing teams and achieving sales targets.
• In-depth knowledge of professional skin care products, ingredients, treatments, and industry trends.
• Excellent communication and interpersonal skills, with the ability to engage and build relationships with both customers and team members.
• Ability to analyze sales and customer data to drive decisions and improve performance.
• Proficient in CRM systems, POS software, and Microsoft Office Suite.

Skills and Competencies:

• Exceptional leadership and team management skills.
• Strong sales acumen with the ability to drive business growth.
• In-depth knowledge of the skin care industry, including products, trends, and customer needs.
• Excellent customer service skills, with the ability to resolve issues effectively and efficiently.
• Strong organizational and time management skills.
• Ability to work in a fast-paced, dynamic environment while maintaining a focus on customer satisfaction.
• Creative problem-solving abilities and a proactive, solutions-oriented approach.

Why Join Us:

• Competitive salary and performance-based incentives.
• Access to exclusive skin care products and treatments.
• Opportunities for professional growth and advancement within a growing company.
• A collaborative and supportive work environment where customer care and team success are prioritized.
• Employee discounts.

Application Instructions:
Interested candidates should submit a resume and cover letter to kathleen@skinblends.scom

Job Type: Full-time

Pay: From $41,600.00 per year

Benefits:

• Employee discount
• Paid time off

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: In person

Salary : $41,600