What are the responsibilities and job description for the Front Desk Receptionist position at Skin Deep Day Spa?
Are you passionate about the beauty industry? Do you thrive in a fast-paced environment? We are looking for a skilled and enthusiastic Front Desk Receptionist to join our high-end, fast-paced spa team. As the first point of contact for our clients, you will play a vital role in providing exceptional customer service and ensuring the smooth operation of our spa. We need someone that is flexible with the schedule and available to work within our hours of operation which includes some nights and Saturdays.
Company Mission statement:
Skin Deep Day Spa is a sanctuary where guests can relax, rejuvenate, and gain confidence through results-driven skincare and wellness. We provide chemical peels, microneedling, hydrafacials, luxurious facials, waxing, and massage services in a tranquil and welcoming environment.
Vision: To be the number one med spa that our community of Jackson, Michigan thinks of for a high-end experience and results driven treatments with skincare and wellness.
Core Values: Gratitude, honesty and integrity, standard of Excellence, loyalty,lead with kindness, positive team and family spirit, open and honest communication and enjoy your work and celebrate the small wins.
Responsibilities:
Warmly Greet Clients: Welcome clients with a friendly attitude and ensure they have a pleasant experience from the moment they step into the spa.
Appointment Scheduling: Manage appointment bookings efficiently, coordinating with service providers to optimize schedules and accommodate client requests.
Customer Service: Provide outstanding customer service by addressing client inquiries, resolving complaints, and ensuring client satisfaction.
Payment Processing: Handle cash and electronic payments accurately, issue receipts, and maintain a balanced cash register.
Spa Maintenance: Maintain the cleanliness and organization of the reception area and beyond, ensuring it reflects the high-end image of the spa. Maintaining Laundry during shifts.
Product/Service Knowledge: Stay informed about spa services, products and promotions to effectively promote and upsell to clients.
Administrative Tasks: Assist in various administrative tasks, such as maintaining client records, inventory management, and ordering supplies when necessary.
Social Media and marketing: Efficient with social media platforms, capcut and confidant talking on social media stories. Responsible for creating posts, reels, stories and email campaigns.
Multi-Tasking: Handle multiple tasks simultaneously, including answering phones, managing walk-ins, and supporting spa staff as needed. Must be able to handle high volume and be a self starter.
Requirements:
-Proven experience in a similar role, preferably in a fast-paced, high-end spa.
-Excellent communication and interpersonal skills.
-Strong organizational and multitasking abilities.
-Attention to detail and a passion for delivering exceptional customer service.
-Proficiency in using spa management software and basic computer skills.
-Flexibility to work evenings, weekends, and holidays as needed.
-Experience in high-end sales
-Valid driver license and vehicle to run errands.
Benefits:
-Competitive salary and performance-based incentives.
-Opportunity for professional development and training.
-Discounts on spa services and products.
-A supportive and collaborative team environment.
-PTO
-Retirement match
If you are a dedicated professional with a passion for the beauty industry and excellent customer service skills, we invite you to apply for this exciting opportunity. Please submit your resume and a cover letter detailing your relevant experience. Include 3 professional references with your current supervisor as one to skindeepspajackson@gmail.com with the subject line “Front Desk Receptionist Application-(Your Name)”. No phone calls please.
Skin Deep Day Spa LLC is an equal opportunity employer. We encourage applications from candidates of all backgrounds and experiences.
Application Deadline: March 1st, 2025
We thank all applicants for their interest in Skin Deep Day Spa LLC, but only those selected for an interview will be contacted.
Job Type: Full-time
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Weekends as needed
Experience:
- Customer service: 2 years (Preferred)
Job Type: Full-time
Pay: $17.00 - $18.00 per hour
Expected hours: 40 per week
Benefits:
- Paid time off
- Retirement plan
Schedule:
- 8 hour shift
- Weekends as needed
Work Location: In person
Salary : $17 - $18
