Facial Shop Sales Manager

WHO ARE WE LOOKING FOR:

We are seeking a professional and customer service-oriented manager to lead our daily front desk and sales operations. As a leader, you will be responsible for converting leads to appointments and membership sales, assisting with product sales, and overseeing certain administrative tasks. The ideal candidate should be passionate about skin care, customer service and delivering results.  

COMPENSATION & BENEFITS:

·      Base salary of $50,000.

·      Monthly sales performance bonuses.

·      Complimentary and discounted monthly facials.

·      50% product discounts.

·      40 hours of Paid Time Off (PTO) annually and paid holidays.

WHO WE ARE:

At skoah facial shop, our mission is to help people feel their best from the skin in. We specialize in providing personalized facials and customized skin care routines to meet the unique needs of each customer. Our skilled Skin Care Trainers are dedicated to delivering exceptional customer experiences through expert training, coaching and high-quality products.

Our culture is built on creativity, passion, authenticity and achievement – values that our skoah facial shop krew members embody every day. We encourage each other to stand out, challenge ourselves and create long-lasting memories with our team. At skoah, every day is an opportunity to exceed expectations and do greater things than we thought possible.

Visit our website at www. skoah.com/pages/skoah-paradise-valley

RESPONSIBILITIES:

·      Oversee the daily sales operations at the front of the house.

·      Drive lead conversion to appointments and membership sales with support from local marketing team

·      Focus on maintaining customer retention and loyalty.

·      Develop and execute an organized calling and texting system for customer follow-up, re-booking appointments and promoting membership benefits and sales.

·      Motivate, mentor and  train front desk associate(s) to be top sales performers with excellent customer service skills.

·      Create a plan and attend local marketing campaigns, promotional events and partnerships.

·      Perform front desk administrative duties and ensure that the front of the shop is always clean and organized.

·       Maintain and review daily, weekly and monthly shop key performance indicators (KPIs)  with krew members, shop owners and home office.

·      Build a good working relationship with all krew members and support our skin care trainers.

·      Assist with digital advertising and organic social media posts, including participation in promotional videos.

·      Problem-solve to address customer concerns balancing customer satisfaction and shop profitability.

QUALIFICATIONS:

·      Experience working in a boutique retail wellness, fitness, or beauty environment with a membership model. Skin care experience a plus.

·      Previous retail management and sales experience with a proven track record of successfully growing sales and achieving or exceeding targets.

·      Outgoing personality that enjoys educating customers about our services, products and memberships.  

·      Very comfortable talking to people face-to-face and on the phone.

·      Experience leading, developing and reviewing performance of associates. 

·      Self-motivated and ongoing curiosity to learn.

·      Well organized and detail oriented.

·      Honest and high level of integrity.

·      Hands-on experience with digital advertising and organic social media posts.

·      Proficient working with POS and lead management software.

·      Knowledge of business management and financial practices.

·      Able to work 40 hours/week and flexibility to work mornings, days, evenings, weekends and during holidays.