IT Support Specialist

Join Skookum and make a difference! Skookum is:

• A national leader in employment of individuals with disabilities and veterans.

• Comprised of a growing dynamic team of social entrepreneurs.

• Operating self-sustaining businesses across 13 states and the District of Columbia, with over 1,300 employees.

• Dedicated to providing incredible customer experience to our federal and private-sector customers.

• Committed to providing an incredible employee support and development program, tailored to the social mission.

Skookum is a national non-profit, government contractor that is dedicated to "Creating Opportunities for People with Disabilities" through hiring and supporting individuals with disabilities and veterans with disabilities. We take pride in our mission-focused culture, our Core Values, Diversity, Partnership, Commitment, Integrity, and Quality, and our dedication to providing a safe and respectful work environment to our employees.

Location: Savage Mills, Maryland (In-Person)

Type: Non-Exempt, Hourly

Compensation: $23.70 - $34.37/hour (Skookum's compensation strategy is to position new employees between the minimum and midpoint of this range, depending on qualifications and experience.)

Work Schedule: Full-time, Monday - Friday 7:30 am - 4:00 pm (flexible start and end times depending on scheduling needs)

As an IT Support Specialist, you'll utilize a proprietary Help Desk Service Request system inclusive of a knowledgebase and IT asset inventory to fully support and resolve all issues pertinent to our corporate technology users of desktops, laptops, mobile devices, operating systems, software and applications, email, phone and security systems, printing, and network connectivity. This position is part of a team that are the front line of support and must perform the above with the utmost professionalism and customer support

• Diagnose and resolve Level 1 and some Level 2 technical hardware and software issues in person, via phone, and or electronically.

• Manage, maintain, and master the use of corporate Help Desk Service Request software.

• Manage and maintain a comprehensive user support knowledge base and asset tracking system.

• As assigned, manage vendor relationships that best support Skookum with a balance of value and effectiveness.

• Prioritize tasks to best serve our users and optimize management of available time and resources.

• Identify and escalate situations requiring urgent attention, act as incident manager if required.

• Recognize Level 2 issues and redirect problems to the appropriate resource.

• Research issues using all available information resources.

• Thorough documentation of all incidents through resolution.

• Develop, prepare and present Help Desk activity reports.

• Perform hardware basic repair, upgrade and maintenance of computers, mobile devices and peripherals.

• Installation, configuration and maintenance of stand-alone and networked imaging devices.

• Setup, configuration and maintenance of Windows 7, Windows 10, and Apple Macintosh operating systems in a corporate network environment. Setup, configuration and maintenance of Microsoft Office products.

• Installation of software updates, upgrades, and service patches.

• Organization, management and storage of IT assets.

• Install, manage and maintain software licensing.

• Troubleshoot basic wired, wireless, cellular and remote network connectivity issues.

• Resolve basic phone system, cellphone and cellular devices issues.

• Interact with vendor and 3rd party support providers to resolve issues as required.

• Fundamental user training relative to basic computer and software use.

• Remain current with applicable technologies, processes and system information.

• Consistently deliver exceptional customer service.

• Must be able to drive where necessary in support of our users.

• Work within Active Directory to add and/or edit user accounts. Assist users with Microsoft SharePoint 2013 site maintenance and creation. Check security reports and resolve any critical anti-virus issues daily. Approve desktop computer updates using WSUS and ensure updates are applied promptly.

• All Other Duties as Assigned*

You'd make an excellent IT Support Specialist if you:

• Consider yourself a people person.

• Love working on collaborative teams.

• Are dedicated to internal and external customer service.

• Take pride in your work.

• Are drawn to serving others and want to challenge yourself through mission-driven work.

Skookum is proud to offer a comprehensive compensation and benefits package to our eligible part-time and full-time employees.

• Medical, Dental, Vision, Life & Short-Term Disability Insurance

• Elective 401(k) retirement plan with a 3% employer discretionary contribution after 90-days of employment

• Flexible Spending Accounts for both medical and dependent care

• 11 paid federal holidays, accrual of 12 paid days of vacation at the start of employment, paid sick leave

• Potential shared earning bonus

• Tuition assistance is available after 1 year of employment and potential scholarships for qualified dependents

• Professional development, certifications, and training opportunities

• Verizon wireless discount

• Employee Assistance Program (EAP), and an engaging wellness program

• Public Service Loan Forgiveness eligibility for full-time employees

Summary of desired skills and experience for the Skookum IT Support Specialist:

• Bachelors degree in Computer Science required

• 0-3 years of experience in Information Technology highly desired

• Combination of education and experience will be considered

• Current Comptia A Certification required

• A valid state driver's license is required with the ability to obtain and maintain coverage by Skookum's insurance.

• Must be able to obtain and maintain applicable security clearances and installation access. A background check and E-Verify will be conducted for this position.

To Apply: Visit our website at www.skookum.org to complete an application.

Current Employees: need to log into their Workday to apply through the Jobs Hub. Please reach out to your Recruiter if you need assistance.

Skookum is a national non-profit, government contractor that is dedicated to "Creating Opportunities for People with Disabilities" through hiring and supporting individuals with disabilities and veterans with disabilities. We take pride in our mission-focused culture, our Core Values, Diversity, Partnership, Commitment, Integrity, and Quality, and our dedication to providing a safe and respectful work environment to our employees.

Individuals with disabilities are encouraged to apply.

Skookum is here to help you with the recruitment process.

If you require an accommodation or support, please contact us at

(360) 475-0756 ext. 349, or emailrecruiting@skookum.org.