What are the responsibilities and job description for the Inbound Call Center Agent position at SKY BLUE PROMOTIONS?
We are seeking a dedicated and enthusiastic Inbound Call Center Representative to join our dynamic team. As an Inbound Call Center Agent, you will be the first point of contact for our customers. Your primary responsibility is to handle incoming calls professionally and efficiently while providing top-tier service and support. You'll be expected to resolve customer inquiries, offer product/service knowledge, and ensure customer satisfaction with every interaction.
Key Responsibilities:
- Answer incoming calls promptly and courteously, following established call handling procedures.
- Assist customers with account inquiries, product or service questions, billing issues, troubleshooting, and general concerns.
- Use active listening to understand the customer’s needs and provide tailored solutions or escalate as necessary.
- Accurately document all interactions in the customer relationship management (CRM) system.
- Navigate multiple systems and databases to retrieve and update customer information in real time.
- Meet or exceed daily/weekly performance metrics such as call quality, handle time, first-call resolution, and customer satisfaction scores.
- Stay up to date with product knowledge, policy changes, and system updates through ongoing training.
- Work collaboratively with team members, supervisors, and other departments to ensure a seamless customer experience.
What We’re Looking For:
- Experience: 1 year in a call center or customer service environment preferred, but not required – we’ll train the right candidate.
- Communication Skills: Excellent verbal communication and active listening skills are a must.
- Problem-Solving: Able to think critically and remain calm under pressure.
- Reliability: Dependable and punctual, with a strong work ethic and commitment to quality.
- Education: High school diploma or GED required; additional education or training is a plus.
What We Offer:
- Competitive hourly pay with performance-based bonuses.
- Paid training to set you up for success from day one.
- 401(k) with company match.
- Opportunities for advancement within the company.
- Fun, supportive, and inclusive office culture.
Job Type: Full-time
Pay: $18.74 - $21.76 per hour
Shift:
- 8 hour shift
- Day shift
Work Location: In person
Salary : $19 - $22
