What are the responsibilities and job description for the Inbound Call Center Representative position at SKY BLUE PROMOTIONS?
We are looking for motivated and dedicated Inbound Call Center Representatives to join our team. If you are a problem solver with a passion for helping others, we want to hear from you!
Job Description:
As an Inbound Call Center Representative, you will play a key role in providing exceptional service to our customers. You will respond to inbound calls, resolve inquiries, and assist with various customer needs. This is a great opportunity for individuals who enjoy helping others and thrive in a fast-paced environment.
Key Responsibilities:
- Answer inbound customer calls in a timely, courteous, and professional manner.
- Assist customers with inquiries, product information, troubleshooting, and service-related issues.
- Provide accurate information and resolve customer concerns or issues on the first call whenever possible.
- Document customer interactions and follow up on pending issues to ensure resolution.
- Maintain a high level of product knowledge and stay updated on company policies and procedures.
- Meet and exceed performance metrics, including call handling time, quality assurance standards, and customer satisfaction.
- Work collaboratively with team members and other departments to ensure a seamless customer experience.
Qualifications:
- Previous call center or customer service experience is a plus.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- Ability to handle high call volumes with a positive attitude.
- Basic computer skills and experience with CRM or call management software.
- Ability to multitask and remain calm under pressure.
Why Join Us?
- Competitive hourly pay plus performance-based incentives.
- Comprehensive training and continuous development opportunities.
- Friendly and supportive work environment.
- Opportunities for career growth and advancement within the company.
How to Apply:
If you’re excited to join our team and contribute to our success, we encourage you to apply through really by submitting your resume and a brief cover letter outlining your experience. We look forward to reviewing your application!
Job Type: Full-time
Pay: $18.24 - $21.14 per hour
Shift:
- 8 hour shift
- Day shift
Work Location: In person
Salary : $18 - $21
