Airport Catering Operations Supervisor

Supervisors assist in communicating policies and procedures within their operation. Supervisors assist with directing and coordinating activities to provide a safe environment for employees while maintaining fast and efficient services. This position requires working in a fast paced environment with time constraints to meet arrival and departure goals. A professional and positive image must be consistently displayed by the employee. “Lead by Example” concept is strongly promoted.
Supervisors must report to work on a regular and timely basis and will report directly to the Operations Manager

• Ensure employees are in compliance with uniform, appearance, and personnel protective equipment policies (safety toe shoes, uniform cleanliness, and jewelry)
• Works in conjunction with the team and remains within the footprint of each assigned flight to oversee the safe and timely operation

Job Duties

• Delegate and assign daily flight responsibilities among warehouse team members and assign all team members
• Actively participates in the Safety Management System (SMS)
• Conduct appropriate operational/safety briefings on pre-arrival/departure for each flight; ensure warehouse set up and preparation is performed
• Follow and enforce all airline standard operating procedures
• Ensure aircraft is loaded in accordance with operational instruction
• Ensure hearing protection is on hand for each flight and safety vests are worn in all areas requiring PPE.
• Ensure foreign object debris walks are performed accordingly
• Scheduling man power for rotations
• All aircraft issues are reported to the flight crew
• Intelex (Safety Management System – SMS) is generated and sent out within 3 hours of occurrence
• Complete DFR’s, catering logs, temperature logs for refrigeration and catering containers ∙ Coordinate the release of catering, bond, and commissary requirements for each flight; follow all airline SOP in accordance with training
• Delegate job duties as required and ensure completion
• Able to work as a team or work independently without direct supervision
• Ensure the Operations Manager is notified of any changes to the operation
• Adhere to all policies and follow established procedures
• Participate in required meetings providing input and recommendations
• Provides assistance with ongoing training and support to all staff
• Coordination and oversight of aircraft turnaround activities
• Ensure that processes are delivered within SLA standards and compliance limits while adhering to safety requirements
• Responsible for the safety and security of all employees
• Perform other duties as assigned.

Requirements

• Supervisory experience (minimum 2 years)
• Be at least 18 years of age
• Possess a valid driver’s license
• Ability to work on a permanent basis in Canada
• Obtain a clear criminal record
• Must obtain necessary airport and/or Transport Canada security clearances
• Must obtain the necessary airport vehicle operator permit
• Must be capable of lifting/pushing/pulling up to 70lbs on a regular basis
• Ability to work within the required time parameters
• Ability to work nights, weekends, holidays and varying schedules
• Must successfully complete airline and corporate-specific training program and recertification

Core Competencies

• Able to work efficiently as a part of a team as well as independently
• Able to work well under pressure and meet set deadlines
• Above average organizational, time management, and prioritizing skills
• Attention to detail in all areas of work
• Confident, consistent, decisive personality
• Effective communication skills with individuals at all levels of the organization
• Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times
• Strong work ethic