What are the responsibilities and job description for the Information Technology Support Specialist (Onsite) position at Sky Systems, Inc. (SkySys)?
Job Title: IT Support Specialist
Job Type & Location: Onsite || Dallas, Texas USA
Job Requirements:
Technical;
- Minimum 3-5 years of strong experience providing IT Infrastructure onsite field support which includes troubleshooting hardware, software, and operating system issues and problems and fixing the issues without impacting / violating the hardware warranty or customer security compliance requirements.
- •Experience in installing, technical troubleshooting and fixing desktops, printers, laptop, and other computer peripherals hardware problems as well as desktop applications.
- Basic knowledge of enterprise LAN and WAN setups and concepts. Ability to perform smart hand activity under instruction-based activities at sites.
- Ability to lift / move computer equipment weighing up to 50 lbs.
- Expert in desk-side support and PC break/fix including basic administration of Windows O/S and MAC/Linux OS (preferred).
- Usage Knowledge of TCP/IP networking, DNS, DHCP, VPN, and RDP.
- Smart hand support for peripheral and networking hardware, including, but not limited to
- monitors, keyboards, mice, printers, fax machines, scanners, routers, wireless routers, switches, firewalls, racks, cabinets, multi-port data termination panels all under ‘Smart Hands’ capability.
- Ability to troubleshoot issues with systems and networks using good deductive reasoning skills and troubleshooting & resolving issues related to end user network cabling.
- Experienced in repeat call analysis and developing preventive actions
- Experienced in Problem management
- Excellent written and oral communications skills with clients and management as well as people skills.
- Ability to work with deadlines and complete tasks on time. Takes proactive ownership and works with sense of urgency
- Preferably with an Associate Degree in Electronics and CompTIA A Certification.
- May have other vendor certifications from OEMs (Dell, Toshiba, Lenovo, HP)
- Experience of ticketing tools (ServiceNow / Remedy etc.),
Must haves;
Desktop imaging
Imaging - SCCM, Intune
Application Installation / support
ITIL
Operating systems
Hardware/asset management
MS office/Outlook issues troubleshooting
Printer related troubleshooting
Conference room management
Knowledge on ticketing tool – ServiceNow
Non-Technical:
- Good Customer management skill,
- Good in oral and written communication
- Able to interact and work with customers at different levels.
- Driven and result oriented.
- Passionate about the work
- Ability to work independently or as part of a team
- Ability to complete tasks effectively with minimal supervision
- Must be available to work flexible work schedules
Salary : $20 - $25
