What are the responsibilities and job description for the Front Desk Receptionist position at Sky Tree Hotels?
About Us: At SKY TREE, we pride ourselves on delivering outstanding service and hospitality to every guest. We are a hotel known for our exceptional service, comfortable accommodations, and warm, welcoming environment. Join our dynamic team and help create unforgettable experiences for our guests.
Job Summary: We are seeking a friendly, professional, and detail-oriented Front Desk Receptionist Associate to join our team. The ideal candidate will be the first point of contact for our guests, ensuring they receive a warm welcome and exceptional service throughout their stay. This role is critical in setting the tone for the guest experience and requires excellent communication and organizational skills.
Key Responsibilities:
- Greet guests with a warm, welcoming demeanor and handle check-in/check-out processes efficiently.
- Answer phone calls and emails in a polite and timely manner.
- Provide information about hotel services, local attractions, and dining options.
- Assist with reservations, modifications, and cancellations.
- Manage room assignments, keys, and payments while ensuring accurate billing.
- Address and resolve guest inquiries, requests, and complaints promptly.
- Collaborate with other hotel departments to ensure guest satisfaction.
- Maintain a neat and organized front desk area.
- Uphold hotel policies and procedures, ensuring security and guest privacy.
- Assist in handling guest luggage and other guest-related services as needed.
Qualifications:
- Previous experience in customer service, hospitality, or a related field preferred.
- Strong communication and interpersonal skills.
- Ability to multitask and work in a fast-paced environment.
- Proficiency in basic computer programs (Microsoft Office, property management systems).
- Flexible availability, including weekends, holidays, and evenings.
- Positive attitude, attention to detail, and excellent problem-solving skills.
- Ability to remain calm and professional in stressful situations.
- High school diploma or equivalent.
Job Type: Full-time
Pay: $10.00 - $14.00 per hour
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Morning shift
Ability to Commute:
- Tulsa, OK 74129 (Required)
Ability to Relocate:
- Tulsa, OK 74129: Relocate before starting work (Required)
Work Location: In person
Salary : $10 - $14