What are the responsibilities and job description for the Observatory Ambassador (Full Time) - Sky View Observatory position at Sky View Observatory?
About Legends
Founded in 2008 as a hospitality management company, Legends has transformed into a holistic experiential services agency with more than 1,200 full-time and 30,000 seasonal team members globally. Currently, Legends works with marquee clients across business verticals including professional sports; collegiate; attractions; entertainment; and conventions and leisure.
The Venue
As a new addition in our fastest growing business vertical, Legends designed, built and operates Sky View Observatory (“SVO”), an innovative guest experience on the 73rd floor of the Columbia Center. SVO will set a new standard in the observatory experience in Seattle. Breathtaking 360-degree panoramic views including Mt. Rainier, Bellevue.
The Role: The Observatory Ambassador will be a dynamic, interactive role focusing on checking guests in at the box office and escorting them up the elevator to the Observatory, while enhancing the guest experience and ensuring a memorable visit.
Job Duties:
- Greet guests as they enter the building and guide them through our ticketing process.
- Process ticket sales promptly and accurately; scan admission tickets, process City Pass tickets and other required ticket types for accurate guest counts.
- Ensure that guests present appropriate and valid tickets that reflect their purchase or membership when scanning guest tickets.
- Communicate with Elevator Operators to assist courtesy guests and estimate elevator wait time.
- Manage elevator movement and communication through multiple monitors and lines of communication.
- Consistently complete elevator trips in three and a half minutes or less.
- Provide a pleasant and informative elevator trip by presenting entertaining facts and trivia about the Columbia Tower, Seattle and other visible sites.
- Manage elevator movement and communication through multiple monitors and lines of communication.
- Properly balance the number of guests allowed on the elevator per level.
- Promote a positive professional attitude and appearance to all SVO team members and guests while consistently displaying an upbeat attitude and engaging personality.
- Properly record all transactions via the point-of-sale system
- Suggest additional items to customers, as appropriate
- Ensure the safety of our guests while in your assigned areas
- Ability to retain knowledge learned and aid our guests by providing operational answers to all inquiries
- Ability to perform and present information in a concise, professional manner to our guests – must be able to speak loudly and clearly and have a commanding presence
- Cleaning and keeping the box office, retail storage, break room, and observatory space organized.
- Restocking the Retail space as necessary
Qualifications:
- Must be comfortable entering in and working in elevators and at heights
- Highly motivated, enthusiastic and willing to engage guests and work in a highly busy, interactive environment
- High level of demonstrated professionalism and customer service
- Multi-lingual or sign language capabilities a plus
- Ability to lift and transport items weighing 10-20 pounds, occasionally 30 pounds
- Must be comfortable entering in and working in elevators and at heights
- Ability to stock merchandise
- Must have sufficient mobility to perform assigned tasks including standing, walking, constant reaching, bending, pushing, and pulling for extended periods of time
- Able to work non-traditional hours (nights, weekends & holidays as necessary)
- Pre-existing knowledge of Seattle and familiarity with Seattle landmarks and the tourism field preferred
Practice safe work habits, follow all safety policies and procedures and regulations, complete company-wide safety training and any additional job specific safety training.
Legends is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or genetic information.
Experience
Required- 3 year(s): Professional appearance and attitude
- 2 year(s): Customer Service
Skills
Required- Customer Service
- Team Work
- Communication
Behaviors
Required- Enthusiastic: Shows intense and eager enjoyment and interest
- Team Player: Works well as a member of a group
- Dedicated: Devoted to a task or purpose with loyalty or integrity
Motivations
Preferred- Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization