What are the responsibilities and job description for the Call Center Supervisor position at Sky Zone?
Job Summary
We are seeking a dedicated and experienced Call Center Supervisor to lead our customer service team. The ideal candidate will possess strong leadership skills and a passion for providing exceptional customer service. This role involves overseeing daily operations, ensuring team performance, and fostering a collaborative environment to achieve sales goals while maintaining high standards of customer satisfaction.
Responsibilities
- Supervise and mentor call center agents, providing guidance and support to enhance their performance.
- Monitor call quality and provide constructive feedback to team members to improve customer interactions.
- Collaborate with management to develop strategies for improving customer service processes and sales techniques.
- Analyze performance metrics to identify trends and areas for improvement within the team.
- Conduct regular training sessions to ensure staff are knowledgeable about products, services, and company policies.
- Manage scheduling and workload distribution to ensure optimal coverage during peak hours.
- Facilitate effective communication between departments to resolve customer issues promptly.
- Negotiate with clients when necessary to ensure satisfaction and retention.
- Lead by example in demonstrating excellent customer service skills in all interactions.
Experience
- Proven experience in a supervisory role within a call center or similar environment is essential.
- Strong leadership abilities with a focus on collaboration and team development.
- Excellent communication skills in English; multilingual capabilities are a plus.
- Demonstrated ability to analyze data and make informed decisions based on performance metrics.
- Experience in project management is beneficial for overseeing initiatives that enhance operational efficiency.
- A background in sales or customer service is highly desirable, with the ability to negotiate effectively with clients.
Join our team as a Call Center Supervisor where you can make an impact by leading a dedicated group of professionals committed to delivering outstanding service!
Job Type: Full-time
Pay: $40,000.00 - $45,000.00 per year
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
Ability to Commute:
- Fenton, MO (Required)
Ability to Relocate:
- Fenton, MO: Relocate before starting work (Preferred)
Work Location: In person
Salary : $40,000 - $45,000
