What are the responsibilities and job description for the IT Support Technician (Remote/Onsite) position at SKYFY TECHNICA?
You will work in a dedicated team environment to support a number of clients remotely and on-site. You will interface with a variety of projects, that will challenge your skillset and require you think creatively and collaboratively with your team.
Responsibilities
- Endpoint lifecycle support including procurement, deployment and configuration.
- Microsoft 365 / Google Workspace lifecycle support including deployment, configuration, onboarding/offboarding.
- End-User Workspace Support with a strong focus on team collaboration, sharing, and information management.
- End-user device technical issue documentation and resolution.
- Maintain availability in call queue to reduce caller wait times.
- Service Ticket documentation in real time within a ticketing system.
- Timely documentation of all ongoing work within Project Management and Reporting system.
- Routinely interface with Customer Success Managers to communicating account technical activity, providing recommendations as needed.
Skills
- Must Have: Strong attention to detail, communication and documentation skills.
- Results-driven team player and a multi-tasker.
- Strong communicator, with excellent verbal and written skills including ability to properly use grammar in order to persuade and/convey a point.
- Must have desire to outperform and overachieve.
- Passionate, career oriented, and driven.
- Well-development level of professionalism.
- Strong sense of duty and commitment.
- Excellent problem-solving and customer service skills.
- Punctual, predictable, and dependable.
Qualifications:
- Bachelor’s Degree in Computer Science or equivalent is preferred, but not required.
- Proven 2-5 years Help Desk experience and ticket detail documentation
- Proven 2-5 years IT Support experience and ticket detail documentation
- Certifications preferred (i.e. A , Net , Security , etc).
- Strong technical knowledge in networking, server, and workstation environments.
- Valid Driver’s License.
- Drug Free - Smoke Free Employer
Job Type: Full-time
Pay: $45,000.00 - $55,000.00 per year
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
- Weekends as needed
Education:
- Associate (Preferred)
Experience:
- Microsoft 365 Admin: 2 years (Preferred)
- Remote access software: 1 year (Preferred)
- Customer service: 2 years (Preferred)
- IT support: 2 years (Preferred)
- Information security: 1 year (Preferred)
- Network installation: 2 years (Preferred)
License/Certification:
- Driver's License (Preferred)
- CompTIA A (Preferred)
Willingness to travel:
- 50% (Preferred)
Work Location: Multiple locations
Salary : $45,000 - $55,000
