What are the responsibilities and job description for the Sales Support Administrator position at Skyline Displays Inc.?
Position Title: Sales Support Administrator
Department: Client Experience
Group/Division: Client Experience
Reports to (Title): Director of Client Support
Date Created: December 2024
Summary
The Sales Support Administrator plays a crucial role in enabling sales success by managing administrative tasks, streamlining processes, and providing essential support to the sales teams. This role is designed to free up sales leadership to focus on strategic activities such as coaching, managing their teams, and driving revenue growth. The ideal candidate will have experience in administrative roles, preferably in sales environments, and possess strong organizational and communication skills.
Essential Duties/Responsibilities
- Ability to work independently as well as in a team environment.
- Monitor and maintain/enforce process standards.
- Conduct research internally to resolve client questions. Handle correspondence, including emails and communications between teams and clients.
- Maintain accurate sales records and reports using CRM systems (e.g. Dynamics). Generate and distribute performance metrics, sales forecasts, and pipeline reports.
- Assist in onboarding and offboarding sales team members. Coordinate training sessions and manage access to sales tools and resources.
- Act as a liaison between sales leadership and cross-functional teams, such as marketing, finance, and HR. Ensure sales processes and workflows are adhered to and improved where necessary.
- Organize and distribute sales enablement materials, such as presentations, playbooks, and guides.
- General office and administrative support as required.
- Manage special projects
Education/Certification
- Bachelor’s degree or equivalent work experience required
Experience
- Minimum two years working in equivalent role required
Knowledge, Skills, and Abilities
- Technical Proficiency: Proficient in CRM software (e.g., Microsoft Dynamics). Skilled in productivity tools like Microsoft Office (Excel, PowerPoint).
- Communication and Interpersonal Skills: Strong verbal and written communication. Ability to collaborate with various teams and maintain professional relationships.
- Organizational Skills: Exceptional time management and multitasking abilities. Keen attention to detail in managing records and coordinating schedules.
- Problem Solving: Proactive in identifying bottlenecks and offering practical solutions. Adaptable to changing priorities in a fast-paced environment.
- Sales Understanding: Familiarity with sales processes, goals, and key performance indicators (KPIs). Knowledge of sales enablement and its impact on team productivity
- Strong analytical ability and declarative configuration skills
- Proactive self-starter with a willingness to research and learn
- Communication: Capacity to listen effectively; respond clearly and directly, use vocabulary appropriate to the situation; prepare clear, concise reports and records; receive written or oral instructions; use appropriate style, grammar, and tone in informational and formal business communications
- Organizational Ability: Capability to plan, organize and monitor activities according to priorities; establish schedules, deadlines or quotas; coordinate resources toward fulfillment of desired objectives; organize work autonomously or as part of a team; control and/or adapt to interruptions, changes, disorder without losing efficiency or composure
- Decision-Making: Ability to recognize symptoms of problems; gather and analyze information; consider a broad range of issues or factors; grasp complexities and perceive relationships among problems and issues; select the best alternative; make timely, sound decisions even under conditions of risk and uncertainty; sought out by others for advice and solutions
- Customer Service Focus: Ability to build and maintain productive relationships with all customers; able to anticipate and respond quickly to customers’ requests; can ask for and act on customers’ feedback regarding service levels and needs.
- Attention to detail/accuracy: Checks and verifies work; pays attention to details; follows up with others to ensure accuracy.
- Commitment to Quality: Able to emphasize the need to deliver quality services; can define standards for quality and evaluate processes and services against those standards.
Physical Requirements and Working Conditions
- Position is sedentary in nature, occasional standing and stooping throughout the day.
