What are the responsibilities and job description for the Business Development Showroom Coordinator position at Skyline Ford?
Job Title: Showroom/Sales Coordinator – Business Development Center
Location: Skyline Ford – Salem, OR
Position Type: Full-Time, Hourly Bonus
Reports To: Business Development Center Manager
About Skyline Ford:
Skyline Ford has proudly served the Salem and Keizer communities since 1962. As a family-owned and operated dealership, we are committed to delivering exceptional service to our customers, ensuring their experience is seamless and memorable. We are expanding our Business Development Center and are looking for a dynamic Showroom/Sales Coordinator to join our team.
Position Overview:
The Showroom/Sales Coordinator plays a crucial role in providing a welcoming and organized environment for customers who visit our showroom. This customer-facing role is designed to enhance the customer experience by managing showroom traffic, assisting with initial inquiries, and helping to convert leads into appointments. The ideal candidate will have strong communication skills, a customer-first mindset, and experience in using CRM tools (preferably VINsolutions) to nurture client relationships.
Key Responsibilities:
- Customer Reception: Greet clients as they enter the showroom, ensuring a positive and welcoming experience.
- Traffic Management: Direct showroom traffic, ensuring clients are efficiently connected to the appropriate sales staff or resources.
- Lead Management: Use VINsolutions CRM to manage and track customer information, including administering email and text marketing campaigns to engage existing clients.
- Appointment Setting: Respond to inbound leads from marketing efforts (email, text, etc.), qualify the interest, and schedule appointments with the appropriate sales team members.
- Collaboration: Work closely with the sales department to ensure smooth transitions of leads and appointments, maintaining communication throughout the sales process.
- Sales Support: Assist with follow-up on leads and maintain a high level of customer engagement, ensuring all inquiries are addressed promptly and professionally.
- Goal Achievement: Meet and exceed key performance metrics such as appointment scheduling, customer follow-up, and sales conversion.
Qualifications:
- Previous experience in a customer-facing role, preferably in an automotive or sales environment.
- Strong verbal and written communication skills.
- Familiarity with CRM systems, with VINsolutions experience a plus.
- Comfortable handling high volumes of customer interactions via phone, email, and text.
- A passion for delivering outstanding customer service.
- Strong organizational skills and attention to detail.
- Ability to work collaboratively with a team and independently.
- Professional, positive attitude with a focus on customer satisfaction.
- Sales experience or a background in marketing is a plus.
Compensation:
- Hourly pay with bonus structure based on appointments and sales.
- Full benefits package available after eligibility period.
Why Join Skyline Ford?
At Skyline Ford, we value our employees as much as we value our customers. As a family-owned business, we believe in providing a supportive and inclusive work environment where everyone has the opportunity to thrive. We offer competitive pay, comprehensive benefits, and opportunities for growth within the company.
If you're passionate about customer service and are eager to join a trusted, established company, we'd love to hear from you! Apply today to become a key part of our growing team at Skyline Ford.
After a 90-day probationary period, the following benefits are offered:
- Paid Time Off: 40 hours front-loaded Paid Time Off.
- Health Coverage: Medical and dental coverage with a 75% employer-paid premium share.
- Group Life Insurance: Employer-paid Group Life Insurance.
- Holidays: 7 paid holidays each year.
- Additional Benefits: Vision, Voluntary Life Insurance, Short Term Disability, and more.
- Retirement Fund: Profit Share retirement fund (eligible after 1 year of service).
- Employee Discounts: Enjoy employee discounts in parts, sales, and service.
Join Us Today!
If you believe this is the ideal career for you, we welcome you to apply. At Skyline Ford, your success is our priority. Let’s achieve greatness together.
Skyline Ford
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