Front Desk Receptionist

Skyline Mountain Resort

Job Summary: We are looking for a professional, responsible, and detail-oriented Front Desk Receptionist to provide exceptional customer service while maintaining a welcoming and organized environment for resort guests and HOA members. The ideal candidate will be a team player with strong communication skills, a positive attitude, and the ability to multitask in a fast-paced setting. This is a seasonal position. We are looking for someone to start in April.

Schedule & Compensation:

• Pay Rate: $12 - $13 per hour (based on experience)
• Summer Schedule (Peak Season): Monday – Sunday, 9:00 AM – 5:00 PM, will need to work most weekends. Flexible with hours.

Job Duties & Responsibilities:

Customer Service & Front Desk Operations

• Greet and assist resort guests and HOA members in a friendly, professional manner, both in person and over the phone.
• Manage incoming phone calls, emails, and other communications efficiently.
• Identify customer needs and provide accurate information to enhance their experience.
• Handle guest reservations, check-ins, and check-outs, ensuring accuracy in issuing cabin codes and processing transactions.
• Address guest inquiries, complaints, and concerns promptly, offering effective solutions to ensure customer satisfaction.

Office Duties:

• Maintain and organize customer records, process payments, and file necessary documents.
• Perform general office duties, such as updating paperwork, generating reports, and maintaining organized records.
• Balance the cash register, handle cash and credit transactions, and complete bank deposits as needed.
• Utilize QuickBooks, Clover, and Microsoft Office products for financial transactions, reporting, and document management.

Operational Support

• Assist in keeping the front desk and office area clean, orderly, and presentable.
• Collaborate with team members to ensure smooth daily operations.
• Support marketing and communication efforts, including social media management, if applicable.
• Occasionally assist with resort events, special activities, or administrative projects.

Requirements & Qualifications:

• Education: High school diploma or equivalent.
• Experience: Prior experience in customer service, cashiering, or administrative roles preferred.

Skills & Abilities:

• Strong computer proficiency, including QuickBooks, Microsoft Word, and Excel (not required but preferred).
• Excellent phone etiquette and verbal communication skills.
• Strong organizational skills with high attention to detail.
• Ability to multitask, prioritize tasks, and manage time effectively in a busy environment.
• Comfortable handling financial transactions, including cash handling and credit/debit processing.
• Experience with social media management is a plus.

Work Environment & Physical Requirements:

• Availability to work weekends and holidays as needed.
• Ability to stand, sit, and walk for extended periods.
• Occasionally lift or move up to 50 pounds.

Job Type: Part-time

Pay: $12.00 - $13.00 per hour

Expected hours: 20 – 30 per week

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Morning shift
• Weekends as needed

Ability to Commute:

• Fairview, UT 84629 (Required)

Work Location: In person

Salary : $12 - $13