What are the responsibilities and job description for the Junior Support Specialist (Linux) position at Skyline Technology Solutions?
Job Details
POSITION SUMMARY
Core Objectives
Provide operational support 85%
Conduct service delivery/integration 10%
Continuous professional and personal development 5%
Job Responsibilities
Operational Support
- Resolve and escalate, if needed, Incident/Request/Problem for client/internal issues.
- Utilize and adhere to existing change control (CAB) process.
- Follow Skyline s change management process.
- Participate in Product Operations on-call rotation.
- Respond to customer support calls, emails, and tickets.
- Follow established standard operating procedures (SOPs) and organizational governance.
- Create and share knowledge through documentation and training.
- Uphold Video Platform Division service level agreements (SLAs) and operational level agreements (OLAs).
- Other duties as assigned.
Service Delivery/Integration
- Understand and execute our Video Platform deployment process from end to end.
- Configure the Skyline applications (containers) on Linux platform original equipment manufacturer (OEM) servers.
- Create efficiencies (via automation) to reduce overhead and increase accuracy as part of the Operations team software development lifecycle (SDLC) process.
- Identify and address conflicts or risks before adding nodes to the Video Platform infrastructure.
- Install appliances (servers) remotely or on-site at client site(s).
- Apply software upgrades to provide additional functionality or remediate defects.
- Monitor systems to identify abnormalities to reduce impact on the systems.
- Address abnormalities proactively before a failure.
- Refresh systems as needed to reduce failure rate.
- Execute Department of Transportation (DOT) related project/task work as required.
- Assist with monthly DOT audits and performance reporting.
- Drive automation of the Operational Support Model.
- Increase production output via automation.
- Other duties as assigned.
Professional/Personal Development
- Achieve and maintain relevant certification(s) (e.g., Red Hat Certified System Administrator (RHCSA) or Red Hat Certified Engineer (RHCE))
- Understand Video Platform product code to improve troubleshooting.
- Complete organizational LinkedIn Learning modules
- Conduct self-education on supporting technologies both new and old.
SKILLS AND EXPERIENCE |
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EDUCATION AND CERTIFICATIONS |
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