What are the responsibilities and job description for the Customer Care Specialist position at Skymark Group?
Skymark Roofing is a top-tier roofing company known for our commitment to quality, customer satisfaction, and excellence in service. We specialize in both insurance claims and retail projects. We are looking for a dedicated Customer Care Specialist to join our dynamic team.
Job Summary:
Join our team as a Customer Care Specialist where you will play a crucial role in delivering exceptional customer service. As a key member of our customer care team, you will be responsible for providing support, resolving inquiries, and ensuring customer satisfaction. This position offers opportunities for career growth and development within our organization.
Responsibilities:
- Handle inbound customer inquiries via phone, email, and chat with professionalism and empathy.
- Conduct data entry accurately to update customer information and interactions in the system.
- Light filing of paperwork expected.
- Analyze customer needs and provide appropriate solutions or escalate issues as needed.
- Utilize phone etiquette skills to engage with customers effectively and maintain a positive interaction.
Skills:
- Strong communication skills to effectively interact with customers and colleagues.
- Proficiency in data entry to maintain accurate records of customer interactions.
- Prior experience in customer service roles is preferred.
We are excited to review your application and potentially welcome you to our team as a valued Customer Care Specialist.
Job Type: Full-time
Pay: From $13.00 per hour
Expected hours: 40 per week
Benefits:
- Paid time off
- Professional development assistance
Shift:
- 8 hour shift
Ability to Commute:
- Mount Dora, FL 32757 (Preferred)
Ability to Relocate:
- Mount Dora, FL 32757: Relocate before starting work (Required)
Work Location: In person
Salary : $13