What are the responsibilities and job description for the Entry Level Customer Service Specialist position at Skymark Solutions?
Job Description
Job Description
Is being part of an award-winning team that passionately cares about customers and delivers best-in-class service important to you?
Then you’ll LOVE being a member of our customer service community. Our Customer Service Associates are the front line of our company, offering solutions, identifying opportunities, and serving millions of customers – one at a time.
What does it take to handle customer questions and concerns? Courtesy, professionalism, and product knowledge. The goal? Help external customers and provide them with solutions. We’ll get you started by providing on-the-job training and resources. On our team, you’ll be an important part of shaping our customer experience and driving sales – from setting up new accounts to answering in-person questions and actively listening for opportunities to expand, up-sell, and deliver great services.
What’s in it for you?
Start with the paycheck : Customer Service Specialists receive unmatched customer bonuses and competitive commission compensation packages. Add full paid training, one-on-one mentorship from Management, and advancement opportunities.
Career possibilities are limitless with us. You will have the chance to round out your experience with training on the latest technology, devices, and our entire lineup of products, services, and promotions.
Responsibilities of the Customer Service Specialist :
- Serves customers directly by helping them select products.
- Drives sales through engagement of customers, suggestive selling, and sharing product knowledge.
- Greets and receives customers in a welcoming manner.
- Responds to customers’ questions.
- Provides outstanding customer service and sales support.
- Documents sales by creating or updating customer account records.
- Manages confidential financial transactions.
- Alerts management of potential sales issues.
- Keeps clientele informed by notifying them of preferred customer sales and customer complaints.
Qualifications of the Customer Service Specialist :
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