What are the responsibilities and job description for the Collections Specialist position at SkyOne Federal Credit Union?
Join SkyOne Federal Credit Union as a Collections Specialist and become an integral part of a mission-driven team dedicated to enhancing our members' financial well-being. This role offers the exciting opportunity to utilize your problem-solving skills while promoting innovative, member-focused solutions. You will directly impact our members' lives by helping them navigate financial challenges, fostering accountability and respect in every interaction.
Collaborate with passionate colleagues who prioritize performance and integrity, ensuring our contributions resonate with our community. Your expertise will be valued in shaping the future of collections at a forward-thinking institution. Take the next step in your career and make a meaningful difference in the lives of our members by applying today!
Your day as a Collections Specialist
As a Collections Specialist at SkyOne Federal Credit Union, your primary responsibilities will revolve around collecting past due payments and negotiating payment arrangements to effectively resolve delinquent loans or negative shares. You'll play a critical role in our mission by providing personalized solutions to members, identifying and addressing the root causes of non-payment. This hands-on approach not only fosters stronger relationships but also empowers members to regain financial stability. Additionally, you'll be responsible for maintaining accurate records of all collections activity and ensuring adherence to regulatory requirements, emphasizing our commitment to integrity and accountability in all processes.
ARE YOU A GOOD FIT FOR THIS COLLECTIONS SPECIALIST JOB?
To excel as a Collections Specialist at SkyOne Federal Credit Union, you'll need a unique blend of skills and tools that drive success in resolving delinquencies. Strong communication abilities are essential for engaging with members, allowing you to identify the true causes of non-payment and tailor solutions effectively. Proficiency in various software and collection systems is vital for documenting conversations and maintaining accurate records of collections activity. You should be adept at managing multiple delinquency stages through inbound/outbound calling and written correspondence.
Attention to detail is crucial for processing adjustments to member loans and ensuring compliance with federal and state regulations. Problem-solving skills will empower you to recommend appropriate options for members with delinquent accounts, while organizational capabilities will help you keep track of follow-ups and monitor payment arrangements. Ultimately, your commitment to integrity and respect will shine through in every interaction.
QUALIFICATIONS
- Minimum of two years of collections experience within a financial institution preferred.
- Bilingual - Spanish fluency required.
- High school diploma or equivalent
- Basic knowledge of the legal aspects of collection, bankruptcy, and repossession.
- Knowledge of FDCPA, TCPA, SCRA.
- Excellent communication, negotiation, and problem-solving skills to ensure timely resolution of complex situations.
- Proficient in Excel, Word and Internet.
- Ability to perform multiple tasks under pressure while maintaining a professional demeanor.
Join our team today!
If you think this part-time job is a fit for what you are looking for, applying is a snap - just follow the instructions on this page. Good luck!
Salary : $28 - $35
