Hattie B's - General Manager QSR

The General Manager is responsible for overseeing all operations of the restaurant, ensuring a high standard of customer service, food quality, and operational efficiency. This role involves leading and managing the staff, including hiring and training. The General Manager will monitor financial performance, manage inventory, and ensure compliance with health and safety regulations. Strong leadership, communication, and problem-solving skills are essential for fostering a positive team environment and
enhancing the overall guest experience. 

PRIMARY RESPONSIBILITIES

• Oversee all aspects of restaurant operations, ensuring efficient and high-quality service.
• Lead and manage staff, including hiring, training, and performance evaluations.
• Develop and implement strategies to drive sales and profitability.
• Monitor financial performance, including budgeting, forecasting, and cost control.
• Review monthly Profit & Loss statements with Director of Operations and develop action plans to address areas of concern.
• Ensure compliance with health and safety regulations and company policies.
• Maintain high standards of food quality, cleanliness, and customer satisfaction.
• Manage inventory and supply chain operations, including ordering and stock control.
• Handle customer complaints and feedback to enhance the dining experience.
• Communicate goals, expectations, and updates to employees.

REQUIRED SKILLS/ABILITIES

• Highest standards of integrity, and discretion, with proven ability to maintain confidentiality.
• Strong understanding of restaurant operations.
• Highly organized, detail orientated, and common sensical.
• Effective communication skills both verbal and written, including the ability to coach, direct, and influence a diverse group of individuals.
• A leadership style that promotes respect, collaboration, and teamwork.
• Demonstrated ability to troubleshoot and competently problem-solve.
• Flexible to work nights, weekends, and holidays
• Ability to follow all guidelines and procedures set forth by FMS/Skyport, brand partners, airport, federal, state, and local employment regulations
• Ability to use basic math; e.g., addition, subtraction, and basic fractions
• Must pass a 10-year background check

EDUCATION AND EXPERIENCE:

• High School diploma and some college preferred
• 5 years of experience in a supervisory or management role within the restaurant or hospitality industry.
• Experience with inventory management, budgeting, and financial reporting
• Extensive knowledge of restaurant operations, including food safety regulations and customer service standards.
• ServSafe Certified

WORKING ENVIRONMENT

Airport: This position operates in a climate-controlled international airport environment. The temperature, volume of noise, and exposure to the public is outside the control of First Meridian Services, Inc. The position requires use of public spaces as provided by the airport.

Restaurant: This position may require frequent exposure to a restaurant or retail operation environment. Regular exposure to varying temperatures (hot/cold/freezing), fumes, vapors, industrial restaurant equipment, noise, and guests will be a common occurrence.

The nature of restaurant work requires the General Manager to possess certain physical abilities. Those listed here are representative of those that must be met by the employee to successfully perform this job. Most of the workday is spent standing or walking and working in close proximity to others. Eye-hand coordination, depth perception, finger dexterity, and functional vision and speech perception are required. Some bending, crouching, pushing/pulling and lifting/lowering of 20-50 lbs. Some repetitive motions with hands, wrists, or arms. Must be able to operate all equipment used in the restaurant. Some exposure to skin irritants, electrical equipment, and sharp instruments. Risk to these exposures is minimized by strict adherence to company standards, policies and procedures.

Salary : $80,000 - $100,000