What are the responsibilities and job description for the insurance Customer Service Representative (CSR) Manager position at Skyscraper Insurance?
Company Description
Skyscraper Insurance is a leading full-service global insurance broker providing property and casualty, life and health, employee benefits, investment, and risk management products and services. The company helps individuals and businesses across the United States protect what matters most to them through tailored insurance solutions and unrelenting advocacy. Skyscraper Insurance is dedicated to providing peace of mind to its clients at every stage of their lives.
Role Description
This is a full-time on-site Customer Service Representative (CSR) Manager role located in Houston, TX. The CSR Manager will be responsible for overseeing a team of Customer Service Representatives, ensuring customer satisfaction, managing customer support initiatives, and enhancing the overall customer experience on a day-to-day basis.
Qualifications
Skyscraper Insurance is a leading full-service global insurance broker providing property and casualty, life and health, employee benefits, investment, and risk management products and services. The company helps individuals and businesses across the United States protect what matters most to them through tailored insurance solutions and unrelenting advocacy. Skyscraper Insurance is dedicated to providing peace of mind to its clients at every stage of their lives.
Role Description
This is a full-time on-site Customer Service Representative (CSR) Manager role located in Houston, TX. The CSR Manager will be responsible for overseeing a team of Customer Service Representatives, ensuring customer satisfaction, managing customer support initiatives, and enhancing the overall customer experience on a day-to-day basis.
Qualifications
- Customer Service Representatives and Customer Support skills
- Customer Satisfaction and Customer Experience skills
- Strong interpersonal and communication skills
- Experience in managing a team
- Ability to prioritize and multitask effectively
- Proficiency in CRM software and Microsoft Office Suite
- Bachelor's degree in Business Administration or related field