Demo

Insurance Customer Service Representative

Benchmark Insurance Group & Rise Group
Houston, TX Full Time
POSTED ON 3/22/2025
AVAILABLE BEFORE 5/22/2025

 

Benchmark Insurance Group of Texas is seeking an experienced Customer Service Manager Lead. The Insurance Customer Service Representative is the first line of defense on all service items. This position will serve the customer by using rapport building, excellent communication, and exceptional problem-solving skills. Retention is our primary goal and we strive to provide exceptional customer service to all our clients with courtesy and professionalism.

 

Duties and Responsibilities:

  • Provide exceptional customer service by responding promptly to all inbound customer calls
  • Build rapport with each customer
  • Listens to customers' requests and inquiries
  • Processing incoming mail as well as department e-mail inboxes
  • Escalates accounts to the appropriate team if necessary
  • Processes policyholder transactions accurately and in a timely manner
  • Identifies and communicates transactions and impact to policy premium
  • Manages and utilizes time effectively to ensure all departments meet required service levels for improved customer satisfaction results
  • Develops and maintains production, procedural, and technical systems knowledge
  • Utilizes technical systems effectively and efficiently including desktop, office-specific phone systems, and multiple carrier websites
  • Performs additional duties as assigned

 

What you'll bring to the table:

  • Property and Casualty Insurance License or the ability to obtain within 60-day probation period (required)
  • At least 5 years of insurance customer service experience (required)
  • High School Diploma/GED (required)
  • Detail oriented
  • Excellent communication skills
  • Excellent customer service skills
  • Strong aptitude for computer programs including Microsoft Office (required)
  • AMS360 experience a plus but not required
  • Ability to function well in a small agency environment
  • Must be pro-active, a team player, and ready to hit the ground running!

 

 

Job Type: Full-time

Extra perks we offer:

  • Salaried positions
  • PTO after 90-day probationary period
  • Up to 8 paid holidays
  • Healthcare coverage after 90-day probationary period
  • Bonus and commission structure
  • Great co-workers! We are all fun, lend a helping hand, and are always excited to add a great candidate to our team!

 

Onboarding time:

  • Ongoing training, as well as industry experts working close-by
  • 90-day probationary period

 

Benefits:


  • Dental insurance
  • Flexible schedule
  • Health insurance
  • Paid time off
  • Vision insurance


Schedule:


  • Monday to Friday
  • No weekends


Supplemental Pay:


  • Bonus opportunities


Application Question(s):


  • What are your salary expectations?


Experience:


  • Property and Casualty Insurance: 3 years (Required)
  • Customer service: 5 years (Required)


License/Certification:


  • Property & Casualty License (Required)


Work Location: In person

Salary : $45,000 - $60,000

If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution. Compensation Planning
Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right. Surveys & Data Sets

What is the career path for a Insurance Customer Service Representative?

Sign up to receive alerts about other jobs on the Insurance Customer Service Representative career path by checking the boxes next to the positions that interest you.
Income Estimation: 
$41,527 - $53,091
Income Estimation: 
$47,809 - $60,449
Income Estimation: 
$35,864 - $42,128
Income Estimation: 
$47,061 - $52,995
Income Estimation: 
$47,061 - $52,995
Income Estimation: 
$54,716 - $62,670
Income Estimation: 
$103,668 - $124,003
Income Estimation: 
$117,366 - $147,956
View Core, Job Family, and Industry Job Skills and Competency Data for more than 15,000 Job Titles Skills Library

Job openings at Benchmark Insurance Group & Rise Group

Benchmark Insurance Group & Rise Group
Hired Organization Address Houston, TX Full Time
Job Description Job Description Salary : $80,000.00 - $110,000.00 per year Benchmark Insurance Group and Rise Group Inve...
Benchmark Insurance Group & Rise Group
Hired Organization Address Houston, TX Full Time
Benchmark Insurance Group of Texas is a dynamic, fast-growing MGA and retail brokerage, specializing in the real estate,...
Benchmark Insurance Group & Rise Group
Hired Organization Address Houston, TX Full Time
OUR IDEAL CANDIDATE We are on the lookout for a Construction Superintendent who is not just skilled in overseeing projec...
Benchmark Insurance Group & Rise Group
Hired Organization Address Houston, TX Full Time
About Us: Benchmark Insurance Group of Texas is seeking an experienced Personal Lines Account Manager to oversee their o...

Not the job you're looking for? Here are some other Insurance Customer Service Representative jobs in the Houston, TX area that may be a better fit.

Insurance Customer Service Representative

Tung Le Allstate Insurance, Houston, TX

Insurance Customer Service Representative

Foust Insurance Agency, Spring, TX

AI Assistant is available now!

Feel free to start your new journey!