What are the responsibilities and job description for the Insurance Customer Service Representative position at Daniela Soto-Farmers Insurance Agency?
Job Description
If you are looking to work for a well-established, best in class insurance agency, then apply today because we are hiring! Come join an agency that is committed to helping our clients choose the best insurance coverage to meet their needs while providing every customer with the all-star service they deserve! If you are hard-working and empathetic then the role as Agency Admin/Customer Service is for you!
No prior experience is necessary
Benefits
Paid Time Off (PTO)
Health Insurance
Career Growth Opportunities
Mon-Fri Schedule
Hands on Training
Responsibilities
- Process customer policy change requests.
- Verify phone numbers, addresses and email addresses with each customer contact and update customer information.
- Answer incoming phone calls on the first ring.
- Schedule appointments for sales staff to meet prospective customers.
- Responds to all inquiries, cancellation requests, and sales requests within specified timeframe.
Requirements
- Possess an upbeat, positive and enthusiastic attitude.
- Proficiency to multi-task, follow-thru and follow-up.
- Great Customer Service Skills.
- Driven and goal-oriented individual.
- Ability to tactfully handle stressful and difficult situations.
- Works well with other employees and is a team player with a positive attitude.
- Bilingual, fluent in both English and Spanish is preferred
Salary : $25,000 - $30,000