Insurance Customer Service Representative

Job Overview
We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. The ideal candidate will possess excellent communication skills and a strong commitment to providing exceptional customer service. This role involves interacting with customers via phone, email, and in-person to address inquiries, resolve issues, and promote our services. A successful candidate will be able to analyze customer needs and provide tailored solutions, ensuring a positive experience for every client.

Responsibilities

• Handle inbound and outbound calls with professionalism and courtesy.
• Provide accurate information regarding products and services to customers.
• Assist customers with inquiries, complaints, and requests in a timely manner.
• Maintain detailed records of customer interactions and transactions.
• Analyze customer feedback to improve service delivery.
• Process cash transactions accurately and efficiently.
• Collaborate with team members to enhance the overall customer experience.
• Uphold company policies and procedures while maintaining a high standard of phone etiquette.

Qualifications

• Proven experience in a customer service role is preferred.
• Strong office skills including proficiency in computerized systems.
• Bilingual abilities are a plus, particularly in English and another language.
• Excellent verbal and written communication skills.
• Ability to handle cash transactions with accuracy.
• Strong analytical skills to assess customer needs effectively.
• Sales experience is beneficial but not required.
• A positive attitude and the ability to work well under pressure.

Join our team as a Customer Service Representative where your contributions will make a difference in delivering outstanding service to our valued customers!

Job Type: Full-time

Pay: $15.00 - $17.00 per hour

Benefits:

• On-the-job training
• Paid time off

Shift:

• Day shift

Work Location: In person

Salary : $15 - $17