What are the responsibilities and job description for the Customer Service Representative position at Skyservice Business Aviation?
FONTAINEBLEAU AVIATION, A SKYSERVICE COMPANY
PURPOSE:
Fontainebleau Aviation, a Skyservice company, is accepting applications for Customer Service Representatives. We are an established and successful business aviation company seeking confident, reliable, and friendly Customer Service Representatives. In this role, you will be responsible for interacting with the most important element of our company – our customers. This position involves working rotational shifts including weekends and holidays depending on scheduling needs.
SUMMARY OF RESPONSIBILITIES:
- Provide high standards service to customers in accordance with Skyservice Business Aviation's philosophy, ensure efficient and courteous arrivals and departures of customers.
- Ensure communication and coordination between customers, lineservice crew and staff;
- Coordinate fueling, catering, car rental, hotel booking and reservations;
- Maintain, monitor and update the Aircraft Entry Log and advise the lineservice crew accordingly;
- Answer the general number phone lines and forward calls to the the appropriate person;
- Fill out digital forms for new clients and actively promote additional aircraft services and products;
- Respond to customer email inquiries in a timely and courteous manner;
- Complete daily invoicing and data entry for various vendors and customers;
- Contact clients about unpaid or overdue accounts and attempt to collect or make the appropriate payment arrangements; update account information if a payment is made;
- Other duties as assigned.
QUALIFICATIONS AND SKILLS REQUIRED:
- High school diploma/GED required;
- Aviation experience preferred, but not required;
- Intermediate computer skills;
- Excellent communication skills;
- Excellent customer service skills;
- Ability to multitask;
- Strong conflict resolution skills;
- Maintain a professional demeanor and appearance at all times;
- Weekend availability and willingness to work overtime during peak seasons.
OTHER REQUIREMENTS:
- Be at least 18 years of age;
- Legally entitled to work in the United States;
- Must be able to successfully complete and pass pre-employment drug and alcohol testing and other background checks necessary to obtain an airport restricted area pass.
SCHEDULE: Rotational shift that are 8 to 10 hour in length. Must be available to work weekends and statutory holidays as required.
BENEFITS:
BENEFITS:
- 401(k) plan with employer match;
- Health, dental and vision insurance;
- Life insurance;
- Paid time off.