Technical Support Specialist - SPD & CBI (Hybrid)

Join a team that improves patient outcomes, through innovative and flexible solutions to the acute care market! When you work for Skytron, you get so much more than a job, including:

• Comprehensive benefits package, beginning on day one
• Hybrid work arrangement
• Annual Pool Bonus
• Paid vacation, personal days, and holidays
• 401(k) and Profit sharing
• Tuition reimbursement program
• Onsite gym
• Family-owned and operated business

As the Technical Support Specialist, you will:

• Diagnose and resolve equipment issues for external healthcare customers, through remote technical support and troubleshooting
• Serve as resource and content expert for technical support inquiries concerning Sterile Processing and Clinical Business Intelligence systems and equipment
• Give customer needs a sense of urgency, working to independently identify and resolve customer issues; escalating where necessary
• Assist with product training and development of course materials for Sterile Processing and Clinical Business Intelligence equipment, as assigned
• Maintain factory certification and proficiency on all servicing product lines
• Maintain accurate documentation within the technical support ticketing system, according to work instructions, best practices, industry standards, and requirements
• Participate in 24-hour on-call technical support rotation, for resolution of urgent customer issues that arise outside normal business hours
• Seek opportunities to increase capabilities and capacity, learning and utilizing multiple modalities and new tools to provide efficient, effective customer support

For success in this role, you will:

• Capably handle required administrative functions
• Verify work to ensure accurate results, requiring minimal rework
• Follow work instructions, procedures, safety guidelines, and company policies
• Give customer needs priority, responding quickly to concerns and demonstrating a desire to assist others
• Meet productivity standards
• Be detail-oriented and possess the ability to multi-task, work under pressure, and meet deadlines
• Listen to others, expressing ideas with tact and clarity
• Be internally motivated and work well with minimal supervision
• Devise workable solutions or consult with secondary resources to devise solutions
• Have a high school diploma or GED. An Associate's degree in electronics or an equivalent combination of education and experience in the electronics industry is strongly preferred
• Possess 3-5 years of related experience and demonstrated success working in operating room environments, combined with prior technical job-related experience (strongly preferred)
• Have a firm understanding and application of hydraulic, mechanical, electrical theory, and AC/DC electrical systems in order to diagnose and repair equipment; including knowledge and use of necessary tools and test equipment
• Possess the ability to read and interpret schematics and site drawings without assistance
• Have the ability and willingness to be flexible with work hours and overtime hours, including events and weekends, as needed
• Possess exceptional communication skills, both verbally and in writing
• Be strongly proficient in Microsoft Office including Word, Excel, and PowerPoint

If you need assistance with any aspect of the application process or would like to request a paper application, please contact Skytron's Human Resources Department at 800.759.8766.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.