What are the responsibilities and job description for the System Support Technician position at SkyWest Airlines?
About SkyWest
SkyWest Airlines, the largest independently owned regional airline, is currently in search of individuals who take pride in seeing a job done well. We pride ourselves in being an on-time airline and are seeking dedicated individuals that understand a deadline-driven environment, while also maintaining high quality standards of operational safety and customer service. As a SkyWest employee, you will be part of an exciting team of professionals that love working in the travel industry and sharing their enthusiasm with the passengers. From the seasoned traveler to the first time flier, we want to make it a great experience.
SkyWest employees enjoy a distinctive and unmatched culture of teamwork, respect, quality and professionalism, along with world-class benefits like 401(k) match, Performance Rewards, health care, retirement and discounted travel worldwide.
Primary Job Duties
SkyWest System Support Technicians answer calls, online chats, and process tickets for the Information Technology service desk, providing immediate assistance and/or escalating issues for handling by other technical support staff.
This job posting may have an additional video/phone interview requirement. Please monitor your email and junk folder for additional instructions.
SkyWest Airlines, the largest independently owned regional airline, is currently in search of individuals who take pride in seeing a job done well. We pride ourselves in being an on-time airline and are seeking dedicated individuals that understand a deadline-driven environment, while also maintaining high quality standards of operational safety and customer service. As a SkyWest employee, you will be part of an exciting team of professionals that love working in the travel industry and sharing their enthusiasm with the passengers. From the seasoned traveler to the first time flier, we want to make it a great experience.
SkyWest employees enjoy a distinctive and unmatched culture of teamwork, respect, quality and professionalism, along with world-class benefits like 401(k) match, Performance Rewards, health care, retirement and discounted travel worldwide.
Primary Job Duties
SkyWest System Support Technicians answer calls, online chats, and process tickets for the Information Technology service desk, providing immediate assistance and/or escalating issues for handling by other technical support staff.
- Field incoming calls, chats, and IT requests
- Resolving issues without escalation to level 2 support teams as much as possible
- Research technical problems and provide solutions to end-users
- Provide training and recommendations to computer users to enhance independence
- Install, configure, and repair company-issued, printers, scanners, and peripheral equipment
- Install and configure PC operating systems and desktop application software
- Process requests for new system access and remove access for terminated personnel
- Other duties as assigned
- Excellent telephone and people skills
- Excellent written communication skills
- Willingness and patience to assist computer users of all technical abilities
- Good general understanding of telephone systems, personal computers, computer network, printers, peripheral equipment, and application software
- Configure, repair, and troubleshoot company-issued, printers and related equipment
- Strong knowledge of Microsoft Windows and Microsoft Office Applications
- Multi-task and properly prioritize problems and projects
- Work early morning hours and weekend hours as assigned
- Respond to and escalate critical event information during after-hours
- Work extended workday and holiday schedules as assigned
- Ability to sit and work at a computer for extended periods of time
This job posting may have an additional video/phone interview requirement. Please monitor your email and junk folder for additional instructions.
